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Users & Permissions

Change default user role from admin to user
This is a security mis-step on GHL's part where it makes it too easy to unintentionally give new users admin rights. The default new user role should be User , NOT Admin. It should be opt-in to give users admin rights.
1
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Bug
Hide the UI For Features That Users Haven't Permission To
There is no need to clutter platform with the ui elements that users can't use anyway. Like settings option for the Inbound Call Routing at the bottom of the “My Profile” page. Why not to hide it or put in the Phone Settings. This would help reduce churn by creating the impression that the platform is easy to use. The alternative solution would be to change the architecture of pages like “My Profile” or “Business Profile” so that they aren’t embedded in an iframe. That way we could clean up these pages and others by removing unnecessary UI elements using custom CSS/JS.
0
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Bug
users Restrict Opportunity Deletion
Currently, users are able to delete opportunities because they are treated as temporary pipeline or deal records used for day-to-day sales operations. For future updates, it would be valuable to provide an option to restrict or disable opportunity deletion. This would help organizations preserve historical sales data, prevent accidental deletions, and maintain more accurate reporting. Suggested Enhancement: Add a setting that allows administrators to disable opportunity deletion. Introduce role-based permissions to control which users can delete opportunities. Include optional soft-delete and restore functionality. Maintain an audit log of deleted opportunities for accountability. This enhancement would give organizations greater control over their CRM data and help protect important pipeline and sales history records.
0
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Bug
Subaccount admins can't add an existing user to subaccount
Currently, if an email already exists in one subaccount, and the admin of another subaccount tries to add the same email in their subaccount, it will return "Error: please contact your agency". This is pointless and creates a lot of damage with clients, it shouldn't be this way. Subaccount admins should be able to add users to their subaccount, even if the same email is already added in other subaccounts.
0
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Bug
OTP login field missing autocomplete='one-time-code' - Apple autofills wrong number
When requesting a 2FA/OTP code sent via SMS during login, the code input field doesn't trigger Android's WebOTP autofill. Instead, the keyboard suggests a saved contact's phone number (since the field isn't tagged with autocomplete='one-time-code'). making it look like the OTP field is prefilled with the wrong value. Users have to dismiss the suggestion and manually copy the code from their text messages. Adding the proper autocomplete attribute to the OTP input field would let Android autofill the actual SMS code automatically, as it does on most modern login flows.
0
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Bug
Everytime I close my MacBook I need to login to all tabs with GHL
Please, make sure that if I close MacBook with safari tabs, that we don't need to login every time again to each other. It's getting very annoying.
0
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Bug
User Accounts Role Access Bug
I'm not sure if this is a bug... but I created a test user for a sub account with NO user permissions to see what the account could still see and access... Even with settings disabled (and a hard refresh of the browser) the account can still access the settings area and then Click on Conversation AI (which I can't seem to find how to disable since its different from Content AI) visit the App Marketplace etc. I then changed the user role from Admin to Account-User... which removed the Marketplace access however Integrations and Conversation AI still appear? Anyone know how I can truly disable access to these for a user role? As an interesting test, I then activated contacts but left conversations disabled... and both still appeared as well... but if contacts gets disabled conversations goes away.
0
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Bug
Giving team members ability to see products and send invoices without giving them access to ALL settings
At this time I am unable to give staff members permission to see PRODUCTS and create INVOICES without giving them access to ALL settings, including the ability to change their own permissions. This cannot be the intent of the developers. Thank you!
0
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Bug
🚨CRITICAL: Privacy breach in "Roles & Permissions"
Despite turning all permissions off, users are able to access other user's information, including booking appointments on other user's calendars and blocking off their times when calendar permission is enabled. Furthermore, user has access to dialer pad at the top right which can result in misuse and abuse, depending on user's role. There are other bugs as well such as UI bugs. I've attached screenshots. Please fix these privacy bugs at your earliest convenience.
0
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Bug
Remove Sites & Membership
My agency does not use Sites and Membership features for our clients. Therefore, I'd like to be able to toggle off these sections for my clients.
3
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Bug
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