Conversations

Right now, when you get tagged in an internal notification, there's no way to acknowledge that it's been handled so it continues to come up and you never really know if you've handled all the stuff in the contacts you were mentioned in. Would love there to be some kind of acknowledgement where you can mark it as "read" or "done" so it no longer shows up in the "mentioned me" filter.

With the new Internal Comments feature, you can add comments on the Web App. However, those comments are not visible on the Contact Conversation detail within the Mobile App. You can see the 'summary' of the comment when searching for the contact, but when you open the conversation there is a blank space. So, the mobile app is 'seeing' the comment, but not showing the comment to the user. We have many sub-accounts that primarily use the mobile app, so such disparity in functionality between web/mobile causes friction.

Emails open at the bottom of the email....all I ever see is the signature block. I then have to scroll up to the top to begin reading the email which is a waste of time and unnecessarily. Emails should open at the top where they can be read. For companies that receive hundreds of emails per week, we don't have time to waste hunting where the email starts before we can begin reading a response, for every email. This is a critical shortfall in the conversations functionality. Until this is fixed we cannot use High-Level as a CRM.

Users that are added as a Follower should also have access to call recordings. I was told by support to turn off the "User Permissions" for "Only Assigned Data" in order for that follower to listen to the call recordings. However, this is not a feasible solution and counterintuitive to the purposed of Followers. Users who need to be restricted to their Assigned contact AND/OR Followed contacts need the "Only Assigned Data" setting turned ON. Followers were introduced to grant access to specific contacts regardless of the Assigned user. Restricting Follower access to call recordings impedes the Followers' ability to comprehend situations fully and make informed decisions. Simply disabling "Only Assigned Data" defeats the entire purpose of the Followers feature. If we disabled the "Only Assigned Data", then we would not need the Followers feature, as that user would be able to see all the contacts. In Summary: Followers should have access to call recordings. Disabling 'Only Assigned Data' for this purpose is counterintuitive. Followers are meant to grant access to specific contacts beyond assigned ones. Restricting access to recordings hinders their ability to understand situations fully and make informed decisions. Disabling 'Only Assigned Data' would negate the need for the Followers feature altogether."

There is no option to enlarge fonts across a users profile on the GHL platform for those that have poor site. This should be absolute basic for access for all.

Clicking reply gets rid of email info, the whole gui for emails / mailouts in conversations looks very basic, and you can't easily see where the unread messaages are

Currently we can only select one channel at a time in conversations view, which makes it difficult to monitor multiple social media simultaneously. We need the ability to select multiple channels (Facebook, Instagram, WhatsApp) to view all social media conversations consolidated, without mixing internal contact messages. This would significantly improve our workflow efficiency. Thank you for considering this enhancement

Text messages are taking too long to be sent. I send lots of texts and GHL can't keep up so my texts are rec'd out of order.

We need if an old thread is responded the whole thread being push down on the conversation, that eay we dont miss new responses on old emails