Reply to email address
upcoming
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Michael de Blok
I'd like to see a normal REPLY TO option when emailing from conversations, AND from automation workflows.
Right now in conversations I can quasi reply, but it doesn't auto fill the subject line from what I'm replying to, and it doesn't have the body of the message I'm replying to.
This also goes the same for responding back to email from an automated workflow. There's absolutely zero option to find what the subject was from the GUI, or even the API.
TL-DR; Need an actual REPLY-TO email option that works.
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Sales & Marketing
Merged in a post:
Reply to Email Address
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Oliver Rivers
I find it very confusing the way email replies are handled. We send from one domain and reply to is a completely different one. Would be very confusing for my clients.Please see how freshdesk and zendesk and all other major platforms handle it using mail forward.Additional benefit, the client has a copy of the email in his email account / ticket system.
HIGHLVL-I-5212
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Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
This drives me crazy too. We get clients forwarding screenshots of emails because they can't figure out what the original message was about. Basic email threading should be standard by now.
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Scott Brennan
Yes! - This setup can be confusing for larger teams because all responses to workflow emails are directed to a single inbox. Ideally, replies should go to individual users, similar to how ActiveCampaign automations correctly 2 way sync with Outlook.
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Keith Besherse
Ticket# 3705163. Replying to an outbound email from the HighLevel account, Gmail says address unable to receive. When we send emails from our marketing communication system, we expect people to reply, yes? Or am I confused about why HighLevel exists?
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Seth S
Any Updates?
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Anamari D.
Very important feature. It's upcoming status right now. What it means? week, month?
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Keith Besherse
Anamari D. yes. Or a quarter, year, decade, century, millennia... Honestly, we don't know!
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Alex Pitcher
+1! - please don't forget the "Internal Notifications" action as well
Anywhere that anyone can send any email should have all the usual options:
CC, BCC, Reply-to etc
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Keith Besherse
Alex Pitcher, yes, and forward
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Keith Besherse
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Connor MacNeil
Keith Besherse what you linked here is far more important
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Keith Besherse
Connor MacNeil I agree!
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Seth S
commenting to show support
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Indigo Grady
Please make this come soon, causing issues for us!
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