We have clients with multiple domains and one subaccount. They need to be able to choose which dedicated domain a message is being sent from and right now only the dedicated domain with the "check" can send email at any given time which is not ideal.

Yes! Much needed!

following this

Hello Core Platform,

I am replying to an email from Support (to keep the ticket open). Yet the system thinks I am sending a new request for support via email because the message I sent isn't threaded correctly as a reply. It is replying from the signed in user (my gmail) rather than from my business address name@domain<dot>com, and not {{location.email}} which is what the default should be. Susmitha Damarla, Shivam HighLevel, Sales & Marketing, Chase Buckner, Varun Vairavan

this is needed and also some of the comments made have great ideas also, such as Jill - Set You Free and Houtan Hormozian

After each staff member logs in, they should be able to set their own default 'send from' email address to represent them, rather than overwriting the default setting for every email. It would make more sense for a sales representative to contact clients using their business email address without having to change it manually each time.

For manual send (direct message)

I prefer if the "Send As" feature will reflect the person who actually sent it like how Gmail's Delegated Access work.

The 'Send As' should also have restriction settings who amongst users are allow to use it. Again like how Gmail's Delegated Access does it.

Users to have a 2nd field which would be for "from/reply" email address. this helps personalized emails to be delivered better.

1) allowing the admin to assigned this from/reply email address during setup automatically on verified domains

2) allowing user to select from a list of verified senders.

Which Product Town Hall will discuss this function?

Shivam HighLevel Thank you.

Any update on this yet?