Send-As Dropdown
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Mike Long
In building out a customer support team, tech support team etc, each of which contains multiple people on a team, we really need to be able to select from a list of send-as or "from" email addresses.
If we have 5 people on the tech support team for example, all of them should use support@yourdomain.com, but have their own dynamic email signatures.
Similarly, if that same person is also on the client support team, they should all be sending and receiving email at info@yourdomain.com, which changes that persons signature since they are acting as a different role within the business.
Log In
E
Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
Our clients with bigger teams constantly ask about this. Right now we have to create separate users just to get different email addresses which gets messy fast.
H
Harris D'Ambrosi
This is so needed for me - I have a client who owns 6 different businesses, so when she uses the location switcher to manage each, it completely ruins the point of having all accounts with user access together because no matter what business she's managing all conversations come from her gmail account....
M
Mike Nijs
Much needed in the B2B space for customers with larg(er) sales teams!
Each staff member should have it's own dedicated email sending address inside conversations.
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Keith Besherse
Log-in-as means all the other tabs I have open as an agency owner/operator for other clients are now reset to agency level. I cannot send an email as the help desk or social media manager of my client without disrupting my work-in-progress for my own agency and other clients.
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Dea Panganiban
Would love to have a "Send As" feature like how Gmail does it.
This should also be reflected in the details (three dots of the conversation) and the audit log if needed.
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Keith Besherse
Dea Panganiban, yes. that is the appropriate way to log the actor.
Core Platform Sales & Marketing Shivam HighLevel Chase Buckner