Send-As Dropdown
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Mike Long
In building out a customer support team, tech support team etc, each of which contains multiple people on a team, we really need to be able to select from a list of send-as or "from" email addresses.
If we have 5 people on the tech support team for example, all of them should use support@yourdomain.com, but have their own dynamic email signatures.
Similarly, if that same person is also on the client support team, they should all be sending and receiving email at info@yourdomain.com, which changes that persons signature since they are acting as a different role within the business.
Log In
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Keith Besherse
I think several requests on the Ideas Board are symptoms of the same underlying issue: HighLevel currently treats multiple types of email as though they belong to the same sending architecture.
In practice, there are at least three distinct categories of email:
> Personal or one-to-one communication written and sent by a user.
> Transactional or system-generated messages triggered by workflows, notifications, receipts, reminders, etc.
> Marketing or bulk email sent to larger audiences through campaigns.
Each serves a different purpose and carries different deliverability considerations.
Personal email should support natural business communication, route replies back into Conversations, and allow users to work from within the CRM instead of managing separate systems.
Transactional email should prioritize reliability and consistency, and can often be separated onto a dedicated sending domain or subdomain.
Marketing email carries the greatest reputation risk and is typically best isolated from business-critical communications so bulk sending activity does not impact day-to-day correspondence.
I encourage the product team to think about this as an email classification and sending architecture problem rather than a simple sender-address feature request. Solving it at that level could address multiple deliverability and workflow requests across the platform at once.
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Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
Our clients with bigger teams constantly ask about this. Right now we have to create separate users just to get different email addresses which gets messy fast.
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Harris D'Ambrosi
This is so needed for me - I have a client who owns 6 different businesses, so when she uses the location switcher to manage each, it completely ruins the point of having all accounts with user access together because no matter what business she's managing all conversations come from her gmail account....
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Mike Nijs
Much needed in the B2B space for customers with larg(er) sales teams!
Each staff member should have it's own dedicated email sending address inside conversations.
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Keith Besherse
Log-in-as means all the other tabs I have open as an agency owner/operator for other clients are now reset to agency level. I cannot send an email as the help desk or social media manager of my client without disrupting my work-in-progress for my own agency and other clients.
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Dea Panganiban
Would love to have a "Send As" feature like how Gmail does it.
This should also be reflected in the details (three dots of the conversation) and the audit log if needed.
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Keith Besherse
Dea Panganiban, yes. that is the appropriate way to log the actor.
Core Platform Sales & Marketing Shivam HighLevel Chase Buckner