Better UI for Conversations
upcoming
C
Chase Crawford
Right now the UI in conversations is confusing. Here are two improvements that will help us and our clients:
- Make it more clear what channel a message was sent from. The current icons that show the channel are small and not specific.
- Make email threads easier to read and understand. The current system for email threads is clunky and unintuitive.
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A
Angela Edwards
Please seperate email into a different tab. It really clogs up the feed/conversation. Example when you send out an email blast of 2000 now all of those emails are at the top of the conversation thread which I don’t need to see. We are not in a current convo. I only want to see webchat, sms, IG/Facebook convo. Emails just need to be A whole seperate thing that we can check. Like a regular email inbox. Thanks
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Nicolás Robles
I think that Odoo ERP have the right way to organize all this information in the CRM. You can have the information of the lead/opportunity on one side and on the other side you can choose the way you want to connect with the lead. Then, after you send the message you can see the historical chat no mater the channel you use to connect with the lead.
![](https://canny.io/images/098b4d9c00d920fd1d7a40532dba3513.webp)
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Dominik Laskowski
accual email managment is so problematic :(
T
Test Person
Also, When an Email Reply is recieved the thread should be moved to most recent. Currently you have to go a find what email they replied to by scrolling up and guessing. Makes it nearly impossible to follow up and have email conversations
H
Houtan Hormozian
Is it possible to restrict users to view only the conversations they are involved in, rather than the entire conversation history?
For instance, if I want to share a contact with a user, as an Admin/Manager, I should be able to see all conversations with that contact. However, the user should not have access to my conversations with the contact simply because I have assigned the contact to them.
May requests are submitted that are regarding company/organization/team hierarchy.
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Nathanael 0-235-587
PLEASE GHL! The current Conversations section view and limitations is hurting my business!
t
test test
If you click on the conversation a setting where it can auto mark as read when clicked on would be great. This way clients dont have to click the button "Mark as Read" like I have to explain this to people so they dont have 100 unread messages...Email Default first then SMS. The Section closing to maximize the window of the actual emails/sms is annoying. Make it all in one Section. CHECK OUT CLOSE CRM
D
Daniel Grinshpun
Would also be nice to update the UI of Notes:
Here's an example what you can do in Close that would be nice to have in GHL (we use notes a lot, and would be nice if the reading/formating would be better)
![](https://canny.io/images/500da90264189a171d9864f34c6a923c.png)
C
Corey Riddle
Daniel Grinshpun wow yeah, having the ability to make a quick note in that conversation window would be great.
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Daniel Grinshpun
Would be great to add "if no response, remind to follow-up" feature like in Close & Instantly
![](https://canny.io/images/56a7a3fcd79dc9fd84d7f2a59d4703c0.png)
![](https://canny.io/images/bcc7df8f8e80e492fcdc4a561d6ccb1b.png)
C
Corey Riddle
Daniel Grinshpun Same with this, it just tasks a follow up if not responded to.
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Alexa Rosario
So excited this one is marked as upcoming. There MUST be spacing between each of the panels like all of the other applets. Here's a Loom explaining more: https://www.loom.com/share/18c01f81b456424dbfc8b535dad2f176
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