Better UI for Conversations
upcoming
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Chase Crawford
Right now the UI in conversations is confusing. Here are two improvements that will help us and our clients:
- Make it more clear what channel a message was sent from. The current icons that show the channel are small and not specific.
- Make email threads easier to read and understand. The current system for email threads is clunky and unintuitive.
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Vit Muller
Also the loading speed ..
There is a reason i keep defaulting to going back to using gmail for our email correspondence .. lost faster, lot easier to work with and UI of gmail inbox allows me to get the work done faster..
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Justine Waddington
100% agree, it's a weakest with Go High Level and very hard to manage.
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Johan T Gustafsson
I want a lot more space. The window to work in when writing or reading emails is too small.
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Vit Muller
Johan T Gustafsson 100% agree with you..
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Jacob Miller
I need to filter based on INBOUND only so I can copy/paste into my ai and sk or a summary
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Lucas Sánchez
Do you have any idea when this will be available? This is one of the most important updates we need.
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TEAM Level me up!
Please add a filter for the email/SMS chat - I can see from the icon that a message is coming via the chat, but only filter for inbound and everything is there
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Jacob Miller
TEAM Level me up! THIS!!!!
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Micah Schmidt
Close.com has the cleanest UI I've seen for a CRM.
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Alfredo Grossi
Check out CallBell CRM—its UX/UI is incredible! It has everything we need and is incredibly simple to use. Tags are always visible and color-coded, making it easy to track contacts. Moving a contact to a specific stage is seamless. The dashboard provides key sales team performance insights, including response time, number of conversations engaged, and time spent online. A standout feature is the "unassigned contacts" list, allowing salespeople to claim leads while keeping them hidden from the rest of the team.
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Alfredo Grossi
Instead of focusing on adding conversational voice AI, it would be more valuable to address the fundamental UX and UI issues. I'm losing clients to smaller, simpler CRMs because their user experience is more intuitive and efficient.
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Mark Hoffman
Alfredo Grossi 100% this. I am a tech nerd so can deal with the terrible UI but my clients can't. I honestly believe HighLevel has the best features but quite possible the worst UI I've ever seen in a popular SaaS product.
I literally can't believe how bad the UI is and how easy it would be to fix. Doesn't require new features or anything, just updated design.
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Johnathan Day
Mark Hoffman Yes this needs updated immediately. I'm losing clients because their is no way to filter messages by the number it was received on. Openphone has this and they use Twilio just like y'all so I imagine it would be pretty easy to implement a way to filter messages/calls by the phone number they were received on.
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Alfredo Grossi
The contact information displayed in the conversation tab isn't very useful. The tags should always be visible, and there should be an option to customize their colors. I don’t need constant access to the phone numbers and email addresses, yet they dominate the view. On the other hand, the DND (Do Not Disturb) section takes up too much space, considering how rarely it’s used.
It would be much more efficient if we could choose which fields to display. Additionally, colored tags should be visible above the contact's name on the left-side menu. This way, I can easily identify tags without opening the conversation and expanding the tag view.
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Brett Pett
Alfredo Grossi not to mention how ridiculous the color coordinating of WhatsApp messages is. How can both the agency and lead message be the same color? I spend more time trying to figure out who sent which message
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