Better UI for Conversations
upcoming
C
Chase Crawford
Right now the UI in conversations is confusing. Here are two improvements that will help us and our clients:
- Make it more clear what channel a message was sent from. The current icons that show the channel are small and not specific.
- Make email threads easier to read and understand. The current system for email threads is clunky and unintuitive.
D
Daniel Grinshpun
Would also be nice to update the UI of Notes:
Here's an example what you can do in Close that would be nice to have in GHL (we use notes a lot, and would be nice if the reading/formating would be better)
C
Corey Riddle
Daniel Grinshpun wow yeah, having the ability to make a quick note in that conversation window would be great.
D
Daniel Grinshpun
Would be great to add "if no response, remind to follow-up" feature like in Close & Instantly
C
Corey Riddle
Daniel Grinshpun Same with this, it just tasks a follow up if not responded to.
A
Alexa Rosario
So excited this one is marked as upcoming. There MUST be spacing between each of the panels like all of the other applets. Here's a Loom explaining more: https://www.loom.com/share/18c01f81b456424dbfc8b535dad2f176
S
Sarah Young
agreed. I hate how it is automatically defaulting to sms. It should be email first. I have sent so many accidental text messages to people if I dont first look to make sure it is over to email.
I also hate how writing the email is so small in the middle.
M
Michael Romrell
Please add more robust filters (ex: I want to filter on ANY of my custom fields)
O
Oliver Sutton
I have a go HighLevel client who has a number different profiles. How can they determine which profile is which in conversations?
A
Alexa Rosario
To add onto this -
- When you respond to a message for social media, it should mark the message as read in both GHL and in the social media provider. Right now, if you respond to an IG message, you still have to mark it as read in GHL and then also mark it as read in Instagram.
- With the white sidebar, it's just 4 panes of white - which makes it visually hard to look at. Would love for there to be some separation with the light grey background between each of the panes to make it visually easier to look at.
- There should be a little conversations bubble in the sidebar that shows when there's messages.
- Once the message is responded to and marked as read, it should disappear from the unread page. As it stands, if you ONLY mark a message as read, it disappears. If you reply and then mark it as read, it stays there til you refresh or leave the page.
- Group chats from IG don't show in the inbox.
P
Patrik Muehlematter
Yes this would be great, many clients ask to be able to swap from the thread, view to a classic view where we see all messages by date received and not grouped messages in threads that need to be opened to see the reply. In Outlook and Thunderbird we can do this and people are use to this. please consider
D
David List
Much agreed I would love to see the composer with rich text and default font types.
J
James Kirkland
This is super high on my list as I am utterly confounded at times by the layout and UX
Load More
→