new
improved
Reputation
š£ SMS Review Requests ā Create & Use Custom Templates for Recurring Messages
You asked for more personalisation ā and itās here! Users can now create, edit, and assign custom SMS templates for their recurring review requests, giving you more control over tone, branding, and customer engagement.
āØ Whatās New?
š Create Custom SMS Templates for Recurring Requests
Personalise your recurring review requests using:
- Your own message templates
- Pre-built HighLevel templates
- Smart custom fields like {{contact.first_name}}
š¼ļø Dynamic Image Support with URLs (NiftyImages Compatible)
No more sending the same static image! You can now:
- Add dynamic image links for each contact
- Personalise images using merge fields (e.g., first name)
- Send unique visuals for every review request š„
ā
What You Can Do:
- Craft on-brand, personalised follow-ups with saved SMS templates
- Use merge tags in image URLs to send personalised graphics
- Improve engagement and review completion rates
- Manage & preview everything before you hit send
š Navigate to:
Reputation ā Settings ā SMS Requests
- Manage templates, set defaults, and personalize your recurring flow
- (And yes ā dynamic image support works via image links now!)
Weāre always looking for ways to make review collection smarter and easier.
Got a feature idea? Have suggestions on what could ease your review management?
Drop us a line at Ideas Board or or reach out directly to reputation@gohighlevel.com or reshma@gohighlevel.com ā weād love to hear from you. š