Reporting

Currently, when I try to view the performance of my emails, I go to Marketing > Emails > Campaigns > Workflow Campaigns > Campaign Name. This shows me emails delivered, opened, clicked etc. Which is great, but it doesn't tell me which email led to a customer deciding to checkout. This would also be useful in the case of abandoned checkout emails. In order to know if the copy is working, we need to know how many people checked out after reading them. I would like to see purchases under the Engagement Summary in the screenshot below.

It would be extremely helpful to see the history of contact ownership changes in the audit logs. Currently, when a contact's owner is updated, the logs show who made the change and the new owner, but not who the previous owner was. Adding the "previous owner" field to these logs would enhance transparency, improve internal accountability, and make it easier to audit changes—especially in cases where multiple team members manage leads throughout the lifecycle.

Hi GHL Development Team, I would like to kindly request the addition of a custom field within the invoicing or client profile section that allows us to input the ABN (Australian Business Number). Ideally, this would support two ABN fields: Our business ABN (Business Owner’s) Client’s ABN This addition is important for our compliance with Australian tax requirements, as both ABNs are often needed on invoices for proper documentation and recordkeeping. We've been receiving so many requests from clients already and we're unable to do that at the moment. Thank you so much!

I'm not sure if it would be possible, but it would be great if the custom reports export / print to PDF function could include data displayed through HTML object (iFrame).

Under Reporting -> Audit Report this thing sucks and needs massive improvements to be useful. Business Details: Getting a score of 75% yet everything is checked green. There is no explanation at all as to why I am getting penalized 25%. Techno Stack: Penalized for not having Google or Facebook ads pixels. However some of my clients do run ads. Now they'll see a bad score and wonder what I'm doing wrong. This is stupid and we should be able to mark whether we're running ads or whatever to determine if we get penalized on these metrics. Google Business Profile: Penalized for not having a verified address. Stupid because this penalizes service area businesses who don't publicly display their address. Listings: Another terrible section- why am I getting a crappy listing score for not being listed on food delivery sites like post mates as a plumber? Again, it's like no thought went into this thing whatsoever. Online Reputation: I have a 100% review summary score yet a 75% score for my online reputation with no explanation at all as to why I'm getting docked 25%. Website Performance: Only one that actually seems to be working. SEO Analysis. Not even a link on the sidebar (lol pathetic) and it's completely blank. Like everything with HighLevel it seems to have been built as quickly as possible with as little thought as possible and absolutely zero QA whatsoever. Please fix this terrible Marketing Audit Report so it can actually be used.

Request for Activity History on Affiliate Campaign I wanted to ask if there's a way to review the history of any deletions or updates made to the Affiliate Campaign—specifically to see who made the changes and when. This would be helpful for tracking and accountability purposes or in general admins will have a detailed report of any type of activities not just on Affiliate Campaigns.

We need more advanced CRM reports/analytics for service based businesses. Sales: by staff, service, client Inventory reports. Clients: advanced analytics (services, sales, visits, last visit ... etc).

Ability to track team performance through services calendars and paid invoices not only opportunities with detailed reports and filters.

The default summary report that goes out to the sub-account owner should be opt-in only. That way, we can choose who gets it and who doesn't.