In the Manual Call Queue (Power Dialer), after an outbound call is made, it gives you the option to set the call status. The call status is routinely used in workflows. e.q. if call = completed, move to "engaged lead", etc. The problem is that when you call from the contact record (or anywhere else for that matter), and you reach a voicemail (and hangup on it), you don't get a status of "voicemail", you get "completed". This is not desired. You need to be able to set this status.