I LOVE the call reporting on GoHighLevel but the BIGGEST ISSUE with it is the fact that if I leave a voicemail it's counting as a "Completed" call when in fact it was a no answer. So the reporting is technically inaccurate when I want to see the total completed calls someone has made on my team.

This also ruins my avg. call duration reporting as it's showing to be a lot lower than it actually use due to it counting 15 second voicemails.

I'm suggesting to fix this so reporting is more accurate, OR, if that is not possible then to make a custom option to set if a call goes past a certain length then count it as completed call. That way, it's not counting 10-15 second voicemails and maybe a real conversation would only be counted past 1 minute or so (or whatever I set).

I hope this makes sense, this would be a GAME CHANGER so I don't have to manually keep track of how many REAL completed calls I've made.

Thanks,

Tyler Uenaka.