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Call Tracking

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Number pool and internal forwarding
Why can’t I select employees to handle calls from a number pool? The only option is a single forwarding number. Also, why can’t I select a GHL number for forwarding? Documentation says it’s possible but won’t let me save. I understand it’s to avoid loops but the number wouldn’t loop. And this is all just a problem because I can’t choose working hours vs after hours agent behavior. Businesses have different processes depending on time of day.
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Custom Call Dispositions
CUSTOM CALL DISPOSITIONS - We need this so badly for call reports. Such a vital function for any company prospecting through call campaigns. I believe this is something I think everyone can benefit from. I'm actually surprised GHL doesn't have this. * Also, when using the dialer, it would be helpful if when we landed on the next lead we didn't have to click the "notes" icon to see the last interaction with the prospect. As it stands, it defaults to "activity".
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Ability to turn on and call dispositions outside of manual actions (dialing from contacts or opportunities)
This would be super helpful as most users dial from opportunities and to be able to dispo the leads would be great. Bonus: please allow us to create our own dispositions for the call dispositions
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