User-level Verified Caller ID permissions and Mobile Caller ID selection
F
Francesco D
Hello HighLevel Team,
First of all, thank you for the continuous improvements to the phone system.
I would like to suggest a feature that would make the calling experience much more suitable for sales teams and multi-user organizations.
Currently, Verified Caller IDs are configured at the phone number/sub-account level, but there is no way to manage them on a per-user basis.
It would be extremely useful to have:
* The ability to assign one or more Verified Caller IDs to specific users.
* A default Verified Caller ID for each user.
* Permissions to control which Caller IDs each user is allowed to use.
* The ability for admins to allow or prevent users from changing their Caller ID.
* Full support for selecting the Caller ID from the mobile app before placing an outbound call.
* API support to read and update the user’s default Caller ID.
Example:
* Sales Rep A can only call using Company Number A.
* Sales Rep B can only use Company Number B.
* Managers can choose between multiple approved Caller IDs.
This would greatly improve security, user management, and scalability for larger teams while preventing users from accidentally calling with the wrong company number.
Thank you for considering this feature!
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H
Helen Reimer
This is a absolutely needed!
D
Davinder Singh AO
This is definitely needed