Current Behavior: When the Power Dialer encounters a lead that is outside the specific timezone guardrails set in the workflow, it pauses and prompts the user to "Call" or "Cancel." If the user selects "Cancel" (to respect the timezone), the entire Power Dialer session terminates, forcing the agent to restart the list from scratch.

The Issue: This workflow is broken. If I have already configured Timezone Guardrails, the system should know I do not want to call those leads. Stopping the session every time a West Coast lead appears in an East Coast morning block makes the Power Dialer inefficient and unusable for mixed lists.

Expected Behavior (Suggested Fix):

Preferred: The Dialer should automatically skip leads that do not meet the timezone criteria without prompting the user, moving instantly to the next available lead.

Alternative: If a prompt is required (mandatory), please replace "Cancel" with a "Skip" button that bypasses the current lead without ending the calling session.

But keep in mind that adding steps and buttons to a calling workflow defeats the purpose of having a power dialer (speed)

If I set up timezone settings, I should definitely not be asked if i want to respect the settings.

Upvote this! There is a preset time between each dial on the green loading bar that seems to be 15-30 seconds. Would be great to change that time manually, or to immediately go to the next call.

My team is reporting that the power dialer is much slower than our previous calling platform. It's SOOOO Slow!!! They are finding that it's faster to manually call out rather than using the power dialer.

Please vote on this other power dialer feature request. https://ideas.gohighlevel.com/ad-reporting-and-attribution/p/using-smartlists-for-power-dialer-instead-of-workflows

Please vote on this other power dialer feature request. https://ideas.gohighlevel.com/ad-reporting-and-attribution/p/using-smartlists-for-power-dialer-instead-of-workflows

Please revamp the entire dialer - Look at Mojo, call rail, phone burner, kixie, readymode. Can't really use this system to make calls out of, very slow, very clunky. Its a great crm as of now with a lackluster call functionality. So many businesses could utilize this as an actual phone system, I would no longer need to pay for Mojo, phoneburner, ready mode anymore. Those systems add up a ton in cost especially since they are pay per user. Literally doing this you could resell a per user just for the phone implementation in a crm. CRM almost being a bonus and just blow away salesforce, active campaign etc.

yes

You can add this yourself by adding a custom field.

This would be great! Even better would be the ability to set "call hrs" and if the contact's local time is outside of the call hrs skip them, but leave them queued up for the next day.