IVR Music On Hold
B
Beau Gast
Add music on hold to the new IVR feature so when a customer selects an option for a live person they can hear custom, business-branded music and advertising while on hold. The business could upload this just like the voicemail greeting. Bonus points if you can have MULTIPLE music on hold recordings so they change each time someone calls!
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C
CupUp Marketing
It would be amazing to have this done. I have a client who needs to move from Ring Central but this is crucial to his operation. Hope this gets more votes.
J
Joshua Muradov
Any updates or workarounds on this?
S
Shubham Gupta
Merged in a post:
Music On Hold
B
Beau Gast
While ringing the agents, the caller would able to hear custom music on hold instead of a ring tone that is branded to the business they called.
R
Ryan Jenkins
Music plus a queue of promotional messages that rotate (e.g., "Did you know, we offer free quarterly checkups Ask us about it when we return.").
R
Ryan Jenkins
Or a pre-recorded audio message promoting other services, etc.
J
Joshua Muradov
any update? this is mission-critical!
V
Velon Willis
It would be nice to have this feature that would rotate the music automatically.
M
Myles Golden
the workaround we've found right now is to add in a play message before transferring to an agent. This however does make the caller "wait" before being connected.
M
Mike Lombardo
Isnt GHL for call centers? isnt there a workaround?
M
Myles Golden
has anyone found a solution for this yet?
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