We have a call center handling inbound calls for our clients. Currently, they do not receive inbound calls inside of the web app for sub accounts if they are not in the sub account itself. This is an issue since we have agents handling over 20 clients at a time. Plus - we have multiple agents that need to simultaneously get the inbound call.

Issue 2: We would like to ring multiple users at a time - and keep ringing the other users if one of the users hangs up if they are not available. So when someone has their phone on do not disturb - I want it to ring our other call agents.

Does anyone know how to fix one of these?

We want to be able to do all of this inside of the web app.

Please GHL fix this ASAP this would be amazing to actually be able to run a callcenter on this platform.

I sorely need this

I need this feature too!, I have been weeks looking for a workaround, but I have not been able to find it

We need a feature to route calls to the first available agent in a round robin fashion while also being able to auto assign the contact

I desperately need round robin integrated asap as well as auto assigning on user answering a call.

This would already be possible in automations! You would need the IVR functions and splits.

This would be great to improve the overall inbound process in GHL!

It's also be cool if they could evenly distribute the incoming calls between two lines!

This should be standard practice, needed so badly!

This is so true! Need to add this feature