Selecting Phone number | LC Phone System

Selecting Phone number

Agency Profile

I would like to have the ability to select the phone number I’m texting from. We have the ability to choose when calling out, but not when sending out messages.

Could be how we choose the channel for sending messages from, phone, instagram, email, facebook, etc…

April 21, 2023

Wesley Rocha

Dang, I assumed this was already possible : (

Adib Shahmirzadi

NEED THIS ASAP PLEASE!!

Jonathan Ryle

I was shocked that this isn't a feature! We have UK clients that we want to text from a UK mobile, and US from a US number! Please make this happen you awesome bunch of people!

KC Brandon Carrier

Assigning a default number to be used in all interactions with a specific lead should have been baked in to High Level long ago. My area code specific number I purchase and use to market to that same region needs to be linked to the lead until which time I choose to change it.

E Jackson

yes, this is a major one, especially for clients with sales teams in multiple country locations. In this scenario having a feature to toggle between different phone numbers is crucial when it comes to response times and ease. currently i have to manually change the default number which pauses all outbound sms to one country just to send a list an sms. this i have to do daily. It'd be much easier to toggle between numbers to reply to different leads.

Cyprian Mckenley

It would be nice to choose which number you can call from on the opportunity dashboard. Right now, it only calls from the default number which is not always ideal.

James Crook

This is also true for calling outbound. I'd like to call a contact from a specific number so that I can select one in their country or state.
Ideally I'd like to be able to assign the "from" number (the number we are dialling out from) to a contact using a dropdown. So then future SMS replies would be routed through that number automatically, and any calls made would also go through that number.
Alternatively, being able to select in a dropdown which number is doing the outbound dial or SMS as I am calling / sending.

Jon Hawker

Definitely need the ability to select the outgoing number for A2P automation. Sales & Marketing, please take a look at this one.

Caley Crossman

this needs to be fixed for manual SMS and in workflows

Brandon Heim

Probably the most important part of this is for A2P because new purchased numbers (Like toll-free numbers) will not automatically map over to the new number if you already texted a contact from an old number. 
Once you text a contact from a number, you can only text that person from that number. You cannot text them from any new number you add or purchase. Even if you select the new number as the default number.
The only workaround is to create a dummy user, assign the new number to this user, sign into that user, and text as the dummy user. Otherwise, you'd need to delete and re-add the contact to text them from the new number.

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