An IVR system we can set up on each subaccount... The old ... press 1 for sales, press 2 for... etc etc I am surprised I don't see this anywhere
Use Existing Number
My clients does not want new numbers for their business. They want to utilize their existing phone number,
LC Incoming Phone Number Automation Trigger
We need to have the ability to add an automation trigger based on which LC Phone number a contact calls. If they call LC #1, start Automation A, etc. Currently the only call trigger available is incoming call - there's no way to filter based on number called.
Business Name As Caller ID
Would be amazing if we could display our client's business names as the outbound caller ID so leads see the business name instead of a random number.
Call routing - Being able to select specific times to route calls from one line to another
A client asked me if it was possible to have the number routed to the office during business hours so that those who had the most updated schedule could schedule appointments and then after non-business hours have the calls routed to a 24-hour call line HIGHLVL-I-750
GHL Spam Caller DB
With the growing number of agency and sub accounts across the LC phone system, curious if there is a way to handle two things - first when phone number is determined to by NOT textable, that it be set to DND SMS globally (or an agency/sub account feature to turn on). Second a way to mark calls as SPAM and have them "archived" in contacts someway, so if they call back they are dropped but don't need to see them in the active list of contacts.
Would love to call transcription added to the call report. CallRail has this feature, and it really helps save time when listening to calls and marking them as qualified, because you can see the auto-transcribed text of each call.
Routing to Multiple Phone numbers at the same time
Phone number created with GOHL routers to 2 or more other numbers. Allow ringing on 2 phone numbers at least
Record Your Own Call Whisper/Recording Statement
Other call tracking services such as CallFire allow you to record your own Whisper and Recording Statement and upload them as an MP3 to be played, instead of a robot voice reading a text input. I would love it if my customer sub accounts would hear my voice announcing that a new lead is calling, rather than a robot voice.
Inbound Calls Department Selection
Many medium - larger sized companies purchase call forwarding services where the customer calling their business number is greeted and asked to select the department they would like to connect to using their number pad. Based on the number they press on their keypad, they are then forwarded to the relevant phone number. Example: "Welcome to Example Company! If you would like to speak to Sales, Press 1. If you would like to speak to the Billing team press 2... etc" I was unable to sell the phone number system because of this missing feature. In my experience, many companies, even some of the smaller ones use this feature as it helps them organise and direct their customers to the right person instead of having a receptionist.