Receive Inbound Calls via Browser
To be able to receive inbound calls through the browser so that remote workers (specially in the Philippines) can just answer live calls without the need for a phone. HIGHLVL-I-1230
Call Scripts for Call Center / Clients or us + Ability to see them on mobile
Since HL wants to cover the complete funnel (from the lead gen to the close), having the possibility to display Call Scripts during calls would be a giant step forward. If you or your client are calling leads from HL or you're set up with a Call Center, imagine the impact of having scripts in HL. Those scripts could even be filled with the contact's custom fields. This would create personalized scripts to boost your sales team by 10x. Sharing a snapshot? Share your scripts as well! A tab could be created under "Phone Calls" for this feature. In an ideal world, there would be a trigger to assign a script to a user. If a user purchases X, responds to x, opts in from x form, assign x script for the next call. HIGHLVL-I-815
Power Dialer - Redial option
Being able to "redial" or "double tap," leads when you call them, (call back to back right away) increases connection rate and is a very effective sales strategy. Currently there is no way to do this because if you pause the power dialer and attempt to manually call a lead for a second time it will stop the power dialer sequences. Please give us the ability to call a lead through the power dialer, then pause before it goes to the next lead and then manually call the lead again. This can be easily added to the dialog box that appears after each manual call. While we're at it, putting a "DND" button here would be helpful, for those times when we call someone and they ask to be removed from the list. Then we could quickly DND them and move on without breaking the workflow.
Incoming call pop up
When an Incoming call come in a pop up with a link to the contacts page. This way you do not need to search for the contact when you have them on the phone.
Twilio Caller ID
Most Twilio phone numbers are recycled and will most likely be displayed as "Spam Likely" on the lead's caller ID. This is making the dialer almost useless.But, if we could use a verified caller ID number instead of displaying the twilio number the problem would be fixed HIGHLVL-I-5907
Call routing - Being able to select specific times to route calls from one line to another
A client asked me if it was possible to have the number routed to the office during business hours so that those who had the most updated schedule could schedule appointments and then after non-business hours have the calls routed to a 24-hour call line HIGHLVL-I-750
Forwarding calls to Custom Value Phone Number does not work
See screenshots. It does not work like it should, instead immediately going to voicemail with this message spoken by a male robot voice: "We are unable to take your call right now." When set to a plain text phone#, the forwarding does work like it should. I consider this a bug especially because merge tags custom values DO work for the Whisper Message.
Caller Display ID
Would you consider adding the caller display ID for outbound call as a feature?Twilio can set it, so hopefully Highlevel can do this also. Virginia WildPipelinePro Agent with Andrew Cass and Aaron Parkinson HIGHLVL-I-2161