Phone System

This would be game changing for anyone who is making recorded sales calls. Similar to Zoom and Otter.ai recorded and summarized meeting notes, having transcribed calls and post call summaries in a format controlled by the user would be amazing. This is a feature that everyone can find value in especially sales people on the road making calls while we are driving between appointments.

Would be amazing if we could display our client's business names as the outbound caller ID so leads see the business name instead of a random number.

The problem with this is that while the call is on, there's no way to transfer the call to a user if they dont have a personal number added on the user info / phone section. There's no way an employee has to enter their own personal number since We as a company dont allow them to use personal information it should be a way to transfer the call to our internal team without using their personal number, even if you use Web app to answer the phone that doesnt work. this is frustrating...

Please add a Zadarma Integration, many of my clients use it to call their customers.

For agencies and businesses running call center or high-volume sales/support teams inside GoHighLevel, there are several critical features that would significantly improve performance, quality control, and scalability: Live Call Monitoring & Coaching Call Listen / Whisper / Barge-In capabilities for supervisors Essential for real-time coaching, quality assurance, and compliance Internal Call Transfers Ability to transfer live calls between users internally No need for external phone numbers or hanging up the call Advanced ACD (Automated Call Distribution) Smart routing based on: Agent availability Skill/expertise Role or queue Customer type or pipeline stage True call-center-level inbound call handling SLA & Performance Controls SLA timers for answered / missed calls Supervisor visibility into queue performance and response times Role-Based Permissions & Custom Controls Granular permissions by role (agent, supervisor, admin) Ability to enable/disable specific call and monitoring features per role Stronger Internal Chat & Collaboration Internal chat tools for agents and supervisors during live calls Private supervisor-agent messaging for quick issue resolution Improves speed, accuracy, and customer experience These features are standard in traditional call center platforms, and bringing them into GoHighLevel would unlock serious adoption for sales floors, support teams, and remote call centers already using GHL as their core CRM.

There's SMS, MMS, and RCS: https://wikipedia.org/wiki/Rich_Communication_Services

Need music-on-hold so customer does not think they get disconnected. Nothing fancy is needed, just simple music.

If there was a way to have customers wait on hold until the next sales person is available, this would be very helpful. This way an outbound team can make dials while potential customers wait on hold to be transferred to a live sales rep, as soon as someone is available. I believe other CRMs call this a Call Queue

Please enable IVR workflows for Twillio Phone, currently it only works with LC Phone. This should not be that hard as LC is also Twillio.

Right now, when starting a dial session, our users have no way of knowing whether their leads are on the East Coast or West Coast. The time difference means we do not want to accidentally call on a lead too early in the morning or too late at night. It would be a great benefit to be able to display their "time zone" in the Power Dialer (Manual Calls) list. And even better would be if we could sort the manual calls list by time zone, so that we call the East Coast leads first and the West Coast leads last.