Business Name As Caller ID
under review
N
Noah Kent
Would be amazing if we could display our client's business names as the outbound caller ID so leads see the business name instead of a random number.
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S
Sales & Marketing
Merged in a post:
Ability to have incoming calls show caller id as their contact info
T
Terrell Day
When a call comes in to my mobile device it would help if I had the option to have the caller id show as the contact name and number save in my ghl account contacts as well as tell me what twilio number they are calling.
Since I have multiple numbers for different reasons, it would help to know who is calling vs just a number but if they are a saved contact in my system it shows that name and number and also which number of mine they are calling so I can answer accordingly.
Plus there are some contacts I don't care to answer :) would be nice to quickly know!
thanks!
E
Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
CNAM registration helps with this but it's hit or miss depending on the carrier. Our clients constantly ask why their business name doesn't show up consistently when they call leads.
Ronak Jindal
Hello Terell, if you're taking the call on the LC mobile app, you can use Number Intelligence to see the name of the contact: https://ideas.gohighlevel.com/changelog/number-intelligence-block-spam-calls-identify-unknown-callers
C
Carla Di Stefano
Yes please
L
Liv Brown
Yes please!
J
Jane Makin
yes, we need this
M
Melissa Smith
Yes, the issue with the IVR system only showing 'IVR call' instead of the contact's name is incredibly limiting. We are not able to use this system because of this reason. Please prioritise gohigh level
J
Jonny Merrill
Any news? Doesn't seem like they have that feature. I need this ASAP
Ronak Jindal
Hey, we already have CNAM which helps you show your business name to people receiving the calls: https://help.gohighlevel.com/support/solutions/articles/48001231665-why-are-my-calls-marked-as-spam-and-how-can-i-avoid-it-#1.-CNAM%C2%A0Registration-(for-United-States-only)
It depends on the contact's carrier, plan and device whether the name will show up or not but this could be helpful.
T
Tayla Cameron
Ronak Jindal I do it every but I have yet for it to actually work!
J
Jonas Lund
Ronak Jindal This is only for the US, would be amazing to have it for EU.
M
Melissa Smith
Ronak Jindal this doesn't work if outside the US, unfortunately
B
Blake Pleasants
Ronak Jindal this never seems to work, it always shows the phone number and not the business name
Ronak Jindal
Blake Pleasants and Tayla Cameron, whether the CNAM is shown to your contacts or not depends on multiple factors like their carrier and their phone plan. Wherever applicable, the name is shown.
Melissa Smith and Jonas Lund, I'm not able to find an alternative for EU or elsewhere. I'll keep an eye out in case we find something useful to you.
T
Tayla Cameron
Ronak Jindal Yeah, I know. Just would be nice to find an alternative if possible, because we certainly see it working for other businesses with their phone lines.
Autopilot
Merged in a post:
IVR Caller ID
D
Dustin Miller
The IVR is great, but when you use the Connect Call action in the IVR, the caller ID always for the GHL tracking number instead of the caller's number.
We need the caller's number so the user can call them back if a call is missed.
Users are wondering why they see themselves in their caller ID.
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