Call Queue
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PeakSend AI
If there was a way to have customers wait on hold until the next sales person is available, this would be very helpful. This way an outbound team can make dials while potential customers wait on hold to be transferred to a live sales rep, as soon as someone is available. I believe other CRMs call this a Call Queue
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Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
Our clients constantly ask why calls just go to voicemail when the team is busy. Having people actually wait instead of hanging up would save so many potential leads.
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Jonathan Herrera
I ssee the comind soon under the phone tab inside GHL, but I don't see it In Progress on the roadmap.
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Jonathan Herrera
Don't leave out the settings:
- how long should users be on this queue before being offered other options?
- Hold music
Ronak Jindal
Merged in a post:
Phone call on hold queue or transfer calls to others team members in office
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Velon Willis
I'd like to be able to place calls on hold and other staff pick up those calls, essentially an on hold que or ability to transfer calls to other office extensions. What software can I use?
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Alex Trueba
Why is this not a thing yet?!?
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Allen Doss
For an IVR system, this feature is a must.