Transfer Calls to Users (internal team or Call Center)
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Revo Team
The problem with this is that while the call is on, there's no way to transfer the call to a user if they dont have a personal number added on the user info / phone section. There's no way an employee has to enter their own personal number since We as a company dont allow them to use personal information it should be a way to transfer the call to our internal team without using their personal number, even if you use Web app to answer the phone that doesnt work. this is frustrating...
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Michael Taylor
Seriously, how is this not a default feature!
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Rosebell Bicar
OMG finally someone said this out loud! Their phone system configuration is just for the lack of better term, STUPID. imagine not being able to transfer a call within the same subaccount to another user on that subaccount because you would need to assign their personal number on their profile, which of course, would result to not just paying for 2 phone services, but if that personal phone assigned to the user's profile is not on the computer, they would have to pick up the call on a hard phone or mobile phone, which is extreme suffering for businesses that are customer service reliant AKA, contact centers.
In addition to this, you cannot even add all active users to received inbound calls using the default phone number, as there's a limit of 6 users only, which is not really a good limitation, and I don't see no benefits with them restricting us this much.
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Stuart Gelin
Core Platform PLEASE work on this!! Clients want to be able to use LC phone as their main VOIP service without external numbers, and they have to be able to transfer calls to other LC numbers. This is an urgent issue. thank you!
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Chelsea Molloy
Agree - really need this fixed!!!
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CHEK Tech
Really needs this! Means we can completely switch over from 3CX
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Wagner Vieitas
Yes. I love GHL but this feels like we are stuck in 1994