The problem with this is that while the call is on, there's no way to transfer the call to a user if they dont have a personal number added on the user info / phone section. There's no way an employee has to enter their own personal number since We as a company dont allow them to use personal information it should be a way to transfer the call to our internal team without using their personal number, even if you use Web app to answer the phone that doesnt work. this is frustrating...