We need controlled agency level override authority for messaging ramp levels because the current forced ramp structure blocks legitimate inbound reply handling and disrupts normal business operations. The core issue is not simply the current message cap. The bigger issue is that agencies no longer have the ability to manage ramp levels for legitimate, known clients at our discretion, even when those clients are already verified, transferred from another agency, and actively operating compliant campaigns. Right now, we are effectively locked into the messaging ramp shown in the account, which means the platform is dictating the pace of customer communication regardless of the actual business context. That creates a serious operational problem. Here is why agency level discretion is necessary: Transferred and existing businesses should not be treated the same as unknown new senders. This client is not an unproven account. They were transferred in, have existing business history, and are not a brand new entity testing outbound for the first time. The current ramp model breaks real world conversations. A business can send a compliant outbound batch, generate legitimate replies, and then get blocked from responding to inbound prospects because the platform cap has been reached. That is not a spam prevention benefit. That is a disruption of active customer communication. The restriction harms speed to lead and customer experience. When a lead replies, response time matters. If the platform prevents the business from replying to people who already engaged, it directly hurts conversion, client trust, and platform value. Agencies are in the best position to assess risk across their own clients. We know which subaccounts are established, transferred, compliant, and operationally sound. Removing agency discretion forces all accounts into the same rigid framework, even when the facts clearly do not justify it. This creates client churn risk for agencies and for HighLevel. If businesses cannot reliably respond to inbound interest, they will not view the system as a usable communications platform. They will leave, not because of carrier rules, but because the platform itself prevented them from operating. To be clear, I am not asking to ignore compliance standards, A2P 10DLC requirements, opt out rules, or carrier protections. I am asking for the ability to manually adjust ramp levels for specific subaccounts where there is a legitimate business need and a clear basis for trust. At minimum, agency admins should have the ability to request or apply a ramp level override for: transferred accounts with sending history existing compliant businesses urgent active campaigns where inbound reply handling is being blocked accounts with established registration and normal messaging behavior Without that flexibility, the ramp system becomes less of a safeguard and more of a platform imposed bottleneck that prevents normal business communication. Please escalate this as a product and policy issue, because the current structure is too rigid for agency use and is actively interfering with client operations.
