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Phone System

Power Dialer - Redial option
Being able to "redial" or "double tap," leads when you call them, (call back to back right away) increases connection rate and is a very effective sales strategy. Currently there is no way to do this because if you pause the power dialer and attempt to manually call a lead for a second time it will stop the power dialer sequences. Please give us the ability to call a lead through the power dialer, then pause before it goes to the next lead and then manually call the lead again. This can be easily added to the dialog box that appears after each manual call. While we're at it, putting a "DND" button here would be helpful, for those times when we call someone and they ask to be removed from the list. Then we could quickly DND them and move on without breaking the workflow.
72
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Enhancement
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complete
Call Transfer with incoming calls
138
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Enhancement
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complete
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