Google Voice and other VOIP solutions allow you to choose different output devices for incoming call ringtones versus call audio. This is extremely useful for those of us who wear headsets all day and don’t want to miss calls when we step away.

Current Issue:

With GoHighLevel's phone system, you can only select one audio output device. If my headset isn’t on, I often miss incoming calls because the ringtone plays only through my headset.

Suggested Solution:

Add the option in the phone settings to select separate devices for:

Ringtone (e.g. desktop speakers)

Call audio (e.g. headset)

That way, incoming call rings can come through speakers — ensuring I never miss a call — and the actual call audio stays routed to my headset when I answer.

Impact:

This would improve usability for sales teams and service reps who need hands-free headsets but also want to reliably catch incoming calls when they’re not already wearing one.