Call transfer to LC numbers.
N
Navid Shetye
Please enable call transfer to internal users using LC phone numbers. Adding external numbers in addition to the LC numbers is inefficient.
Log In
T
Tayla Cameron
You can already do this with call transfers. You press the pause/hold button and then there are two options for transfers, both which allow you to search for users.
J
John Graham
Tayla Cameron But then we select the user, it transfers the call to their phone number in their profile which has to be an external phone number. So, this doesn't solve the problem of transferring between users within LC.
T
Tayla Cameron
John Graham Do you have a phone number assigned to each person in LC?
J
John Graham
Tayla Cameron Correct, we have numbers assigned inside the user's profile. Am I missing s step in the process to be able to transfer between users? I just developed a workaround but it involves another twilio account that send the call to and then reroute it back to their LC number.
T
Tayla Cameron
John Graham Maybe I am not the person for you, so sorry to have confused you.
I am failing to see where this is an issue. At the end of the day, you can still transfer the call to the user. The person on the other end of the phone doesn't see or know the user's phone #, their phone number in their profile is simply a way to connect calls to them. The phone # assigned to each person is a great way to have a direct line to each user but regardless, they use their own phone to receive that call.