10th of June, 2026
Transfer calls to web, phone, and SIP - no personal phone number required
You can now transfer calls to teammates who don't have a personal phone number.
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How to use this?
- Make a regular call from web(outbound or inbound)
- Click on warm transfer (or blind transfer)
- Choose the staff member you want to transfer the call to. Device types they can receive the transferred call on are shown.
- Click on Hold & Call
- The staff member receiving the transferred call can also see that it's a transferred call (if receiving the call on web)
- They click on Answer
- The warm transfer can be executed as usual
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Key points:
- Works for both warm and blind transfers
- Works for both outbound and inbound calls
- Mobile app support (as transfer source and destination) is coming in a few weeks
- Re-transferring a call (transferring a call that was already transferred to you) isn't supported yet
- Transfers ring every device the staff member has set under "Forward calls to" at the same time: Web App, Phone, and SIP desk phone
- Teammates with no device configured are hidden from the transfer list
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How to start using this via Labs?
- Go to agency settings > Labs > Sub-Account
- Find "Transfer calls to any device a teammate uses" and click on "Activate Feature"
- Select the sub-accounts you want, then use Bulk Actions > Enable Access
- Click save