Automations

When using the Find Contact action followed by Update Field, updating the Phone field often fails with a "duplicate found" error. This behavior is incorrect, since the contact already exists and we are updating the record, not creating a new one. The system should allow updating the phone number for the located contact without triggering duplicate checks meant for new records.

Is this actually working? I have been struggling with this feature recently as "custom" option with link to specific reels stopped working properly on Facebook and Reels are still not visible in Published Posts.

The Custom Webhook show an error if it doesn't like any of the custom field keys. This is great, but it often shows false positives, particularly with: {{ contact.id }} {{ contact.name }} {{contact.last_name}} {{ contact.email }} (YES even this!!) These errors can be ignored, because these merge fields WILL send the correct values. !!! HOWEVER: Custom Webhook will ONLY display errors sequentially - ie. you have to fix each instance of what it believes to be an error before it will show you the next field it doesn't like. Please: Fix the false positive errors for the merge fields listed above Add support for {{ location.id }} List / display ALL custom field errors rather than showing them one-by-one.

The contact replied trigger states that it fires when a message is received from a contact. It doesn't fire when receiving a cold inbound email. Perhaps this is because they client isn't technically 'replying' to an email we sent them. Nonetheless, seems like a simple fix

In the workflows, when adding an email message, I'm trying to use HTML code to include <p dir="rtl">. However, after saving and returning to the code, I find that dir="rtl" is missing. It is crucial to use this property to ensure the correct arrangement of words, especially when combining two languages, such as Arabic and English. Without the dir property, the text arrangement becomes disorganized.

Setting an opportunity's custom number or currency field to a Custom Value merge tag is not possible via Workflow, as the input field is set to <input type="number" ...

Currently the voicemail Call Status trigger is not working when an inbound call goes to our voicemail.

The tokens randomly expire weekly in sub accounts. If we don't check once a week we have failed content going out.

When I'm creating a hyperlink within the Send Email widget, in this example, I wanted to add clickable (or touchable) links within my client's email signature for their email and mobile phone #. Specifically, when a customer clicks (or touches) the email in the signature, the default email app will open with the email in the To line, and when the phone number is clicked (or touched) the default phone dialer will open asking "do you want to call number XYZ?" You can do this with a URI, i.e. mailto:palanceh@msn.com or tel:14694380671. The newest supported URI is "sms", i.e. sms:14694380671 will open the default Text Message App on the phone with the phone number already entered. The Current Behavior after you add the Send Email Widget to an Automation: Type in an email address, in my example it's palanceh@msn.com Highlight the text you just typed, you want this to show as a hyperlink Click on the "link" icon In the URL field type in mailto:palanceh@msn.com The text will highlight as you would expect, reflecting that it's clickable Save the setting, action, and workflow Test Sending the email ... the email address is not hyperlinked, doesn't work in production either. When I go back into the Send Email widget, the email address is no longer hyperlinked as it once showed. NOTE: sometimes the email address will show hyperlinked, but every time you go back into the Send Email, the formatting is removed. Same behavior when using the Tel URI, i.e. tel:14694380671. Regarding the newest URI is SMS, i.e. sms:14694380671 will open the Text Messaging app on the phone when touched. The Email widget doesn't recognize this syntax and you are not able to save the Hyperlink Setting when you enter sms:14694380671 into the URL field. Also note, when I access the Raw Code and insert a properly configured a href HTML tag using tel, mailto or sms, same behavior as mentioned above. Can you please address? Contact me if you have any questions.

For Fb & IG workflows don't have a filter option for "Story Mentions" On Instagram, when somoeone mensiones someone else in a story, Instagram automatically adds that as a DM message as well as an Instagram notification. this messes up out GHL workflows if anyone is using an "Auto Reply" Workflow. What happens is every time someone on IG mentions the IG account that's connected to GHL, the GHL auto reply workflow triggers and sends a message like: "We'll be with you shortly. Is there anything else you'd like to add to the message? {{ custom_values.business_short_name }" GHL will send this message on every story mention and there is not way to stop it besides completely turning off the auto reply workflow. If the workflow is running like this the business looks really unprofessional and looks like they don't know how to run their computer systems in front of their IG followers.