Payments

Please let us create and customize payment reminders for Subscriptions like we can for Invoices.

Problem: A subscription binds permanently to the specific payment method ID it was created with. If that method is later deleted or replaced, the subscription fails with "Transaction was rejected by gateway. Invalid Billing Id" — even when the contact has a valid payment method on file. Verified in our account (NMI gateway): a contact had a card and a bank account vaulted. We deleted the card. The nightly subscription charge failed with Invalid Billing Id, despite an active ACH method being present on the contact. There is no way to re-point the subscription — not in the UI, and no API operation exists for updating a subscription's payment method. This behavior already exists elsewhere in HighLevel. Recurring invoice schedules support autoPayment: { type: "customer_card" }, which stores no payment method ID and resolves the customer's method at charge time. Subscriptions should do the same. The gateway supports it too — NMI's Customer Vault holds multiple billing records per customer with a priority/default. Why this matters: clients change payment methods routinely — expired cards, new banks, switching from card to ACH. Every other billing platform we've used (WHMCS, Stripe Billing) charges the customer's default method automatically; Stripe falls back to the customer's default_payment_method when a subscription-level one isn't set. In HighLevel, each change requires the business owner to manually intervene, or the subscription silently fails. At 120+ recurring clients this becomes a significant support burden and a revenue-loss risk. Requested (any one of these would solve it): Subscriptions charge the contact's default payment method at charge time (same as customer_card on recurring invoices). When a contact adds or updates a payment method, automatically re-point their active subscriptions. At minimum: expose an API endpoint to update a subscription's payment method, so this can be automated.

Need to have the option to toggle off the invoice received notification in invoice settings(see attachment) as my clients don't accept links in emails and I mainly use it as an invoice tracker and send them a separate external email with the PDF attachments anyway. This is annoying for them to receive two emails and repetitive for me to keep saying ignore these emails. Want to be able to just create and receive invoices(for us internally only)without sending to their emails. Currently unable to do this

We need the ability to add multiple products when creating a subscription. Stripe has this capability. Use Case: We offer several options for clients, add on, cross-sells, etc. and it would be way more convenient to add multiple products when creating the subscription, rather than having to create a subscription for each product. This enhancement goes hand-in-hand with the ability to edit a subscription, as there are times where we would need to cancel/remove a particular product and/or add an additional product to a subscription.

USE CASE #1: We have a basic referral program where we offer a one time credit to their account when they refer a friend. I'm unable to do that in affiliate manager right now because the product they are referring to is a subscription and that can only be a recurring payment to them (not a one-time payment). I want to simply apply this credit to their subscription so that it takes that credited amount off of their next payment with us. USE CASE #2: Acts of good will. There are some times companies need to take $$ off of the next month or couple months to save a cancel risk customer. In this case it makes sense to be able to apply credits to the subscription for the next # of cycles. Right now I don't see a way to manipulate the subscriptions in GHL.

We need a way to manually apply or manually charge a subscription payment. We have customers who's first payment will fail and they'll notify us they fixed the issue and would like to resume our service. However, we must wait for the subscription to move out of "overdue" status on the next rebill date. Furthermore, we sometimes get our customers asking if we could charge their payment a few days early for various reasons and currently we must tell them we do not have that abuility. It would be useful if each subscription had a "manually bill" button that would allow us to bill the payment on file immediately and have it applied towards the subscription. This would allow us to resolve overdue subscriptions or pre-bill the subscription. I know there is the option to configure invoices to be created for each failed payment, but this results in many invoices for the same subscription period of the re-try options are turned on. Perhaps we can improve that area as well to only use a single invoice and to retry application of payment ot that invoice instead of creating new invoices each time a rebill attempt fails in the same period?

Just got off the call with a support worker where he said discount codes do NOT work on FREE TRIALS because they are $0. Can we get a feature set ASAP where we can be able to have only one recurring payment be set for the coupon? Right now i don't have any options to keep my free trial and still have the coupon code work.

I’d like to suggest an improvement to the checkout process in Go High Level. Currently, when a 100% discount coupon is applied to a product, users are still required to enter their credit card details, even though the total amount due is $0. This can be inconvenient for users, as it adds an unnecessary step and may cause hesitation in completing the transaction. Removing this requirement for fully discounted purchases would improve the user experience and streamline the checkout process. I appreciate your time and consideration, and I’d love to hear if this is something that could be updated in a future release.

Add Gift Card triggers and actions to workflows so we can automate gift card creation