CRM

To develop an intuitive and efficient time registration system that integrates seamlessly into the daily workflow of employees, while providing advanced features for administrators to manage time entries, generate reports, and maintain data integrity. ✅ Time Registration and Management: ➕ Implement a user-friendly interface for employees to log working hours, overtime, materials, driving, and expenses. ➕ Provide options for employees to input time details such as start and end times, total hours worked, and lunch breaks. ➕ Include a reminder system to notify employees to complete their time entries before they are locked or deleted. ✅ Customization Options: ➕ Allow administrators to configure the system to require project association, task descriptions, and work type during time entry. ➕ Implement a system to restrict editing or deletion of time entries after a specified period (e.g., after 1 day). ✅ Advanced Time Tracking: ➕ Include features for quick time entry, such as automatic lunch breaks and fast-fill options for recurring entries. ➕ Provide the ability to set deadlines and enforce content requirements for time entries. Allow administrators to approve and lock time entries to prevent further modifications. ✅ Reporting and Data Export: ➕ Develop a reporting module that allows users to generate detailed reports based on selected criteria (e.g., date range, employee, project). ➕ Include filtering options within the report generation to refine data as per client needs. ➕ Enable the ability to download reports in various formats and send them directly via email from the mobile application. ✅ Additional Requirements: ➕ Mobile Compatibility: Ensure all features are fully functional on mobile devices, with an emphasis on ease of use for field workers.

Currently, social media profiles for a subaccount's business are not included within the Business Details fields. As a result, users must create custom values or custom fields whenever they need to display social media links in emails, funnels, websites, forms, or other assets. Adding social media fields directly to the Business Details section would make them available as standard account fields and simplify personalization across the platform. Issue or Need Users frequently need to display business social media links throughout marketing assets. The lack of built-in social media fields creates unnecessary setup work, requires additional custom values, and reduces consistency across subaccounts. Suggestion Add dedicated social media fields within the Business Details section, including support for multiple platforms such as: Facebook Instagram LinkedIn X (Twitter) YouTube TikTok Pinterest WhatsApp Google Business Profile Other custom social platforms Additionally, provide multiple field options for each platform, such as: Profile URL Username/Handle Business Page URL Social Icon Link (for dynamic templates) Follower Count (optional future enhancement) These fields should automatically generate corresponding custom values that can be used across emails, funnels, websites, forms, surveys, and automation workflows. Expected Result Once Done Business social media links can be managed from a single location. Users no longer need to create custom values for social profiles. Faster setup of emails, funnels, websites, and templates. Improved consistency across marketing assets. Better scalability for agencies managing multiple subaccounts. Enhanced personalization using built-in account fields and merge tags.

HighLevel needs native LINE integration if it wants to win the Taiwan / Japan / Thailand agency market. I am using HighLevel for funnels, CRM, automation, event registration, reminders, and client follow-up. But in Taiwan, LINE is not optional. For many businesses here, LINE is the real customer communication channel. Not WhatsApp. Not SMS. Not email. Not Messenger. LINE is where customers actually reply. Right now, Taiwan GHL agencies need to use workarounds like Make, n8n, Zapier, custom webhooks, or separate LINE OA systems. This creates a few serious problems: Conversations are split outside GHL Contact data is hard to match properly Agencies cannot manage LINE replies inside Conversations Workflows cannot natively trigger from LINE messages Event reminders, QR check-in, appointment reminders, and sales follow-up become messy Clients feel GHL is incomplete for the Taiwan market For webinar, seminar, coaching, education, real estate, clinics, restaurants, beauty, insurance, and local service businesses in Taiwan, LINE integration is not just a nice feature. It is a core sales and retention channel. What we need: * Connect LINE Official Account to HighLevel * Receive LINE messages inside Conversations * Reply from HighLevel inbox * Trigger workflows from LINE messages * Send LINE messages from workflows * Map LINE user ID to GHL contacts * Support tags, custom fields, appointments, opportunities, and campaigns * Allow agencies to resell this as part of SaaS mode This would help HighLevel grow much faster in Taiwan, Japan, Thailand, and other LINE-heavy markets. HighLevel already has WhatsApp, Messenger, Instagram, TikTok, SMS, email, and voice. LINE should be the next major APAC channel. Any other APAC agencies facing the same problem? Please comment your country and use case so the HighLevel team can see the real demand.

Requested feature: Introduce a client-controlled "sub-agency" / parent tier that sits between the agency and the individual sub-accounts. This parent account is owned by the franchise or lead organization and gives them a scaled-down version of the access we have as an agency — limited to their own group of locations. From the parent account, the client could: Assign and manage users centrally, from one place. Delegate each user to whichever location(s) they choose — without logging into each sub-account individually. Navigate and switch between their own locations (and their delegated users can do the same). Current behavior / limitation: As an agency, we can navigate freely between all sub-accounts and control user assignment centrally — we decide who gets added and to which locations from our level, without logging into each sub-account one at a time. A franchise or multi-location brand has no equivalent. Each location is its own sub-account, with no parent layer the client controls. So if the franchise wants to add or assign a user, someone has to go into each individual sub-account and add that user location by location. The only way to give a client centralized, agency-style control today is to hand them a direct HighLevel account — which defeats the purpose of running a white-label agency. (To be clear: once a user is added to multiple sub-accounts, they can already see and switch between the locations they're associated with — that part works. The gap is that the parent organization can't control that provisioning from one place. Only the agency can.) Scope / details: The parent / lead organization controls user provisioning and delegation across its own locations only — not the wider agency. Everything lives under our white-label. No HighLevel-direct link required. Complements: at this parent tier, the org would also benefit from logging in as users within each location to verify connections and assist. Why it matters: Multi-location clients want centralized control over their own users and locations from one account — not by logging into each location separately to manage people. Right now the only way to deliver that is a direct HighLevel signup, which pulls the client outside our white-label and weakens the agency relationship. A client-controlled parent tier keeps franchises and multi-location brands fully inside the white-label, lets them self-manage their own organization, and removes the manual, location-by-location user setup.

At the agency level, we can switch into any sub-account and log in as any user to verify integrations (email connection, calendar, payments, etc.) and troubleshoot on their behalf. Sub-account Admins have no equivalent ability for the users inside their own account. When a user's integration is broken or unconfigured, the Admin can't see it from that user's seat and has to escalate to us. Requested feature: Give sub-account Admins the ability to log in as (impersonate) any User within their own sub-account — mirroring the access an agency already has across sub-accounts — so they can verify connections, confirm setup, and assist their team members directly. Scope / details: Available to Admin-role users within a sub-account. Applies to existing users and any users added later. Strict permission boundary: an Admin can only impersonate users inside their own sub-account, never across sub-accounts. Why it matters: This pushes basic verification and troubleshooting down to the people who own the account, instead of routing every "is my email connected?" question up to the agency. It reduces agency support load, lets client-side managers self-serve, and brings sub-account Admins in line with the access model agencies already have.

There should be feature to assign a user only to a particular Pipeline and he should be not able to access other pipelines

I recently came across how platforms like Attio are integrating AI directly into their CRM workflows – and I believe there’s huge potential to bring similar capabilities into GoHighLevel to take it to the next level. Here are a few ideas inspired by what Attio does: AI-Powered Contact & Lead Enrichment Automatically fill in missing contact details like job titles, company info, LinkedIn profiles, etc. – reducing manual data entry and keeping lead data fresh. Automatic Email & Conversation Summaries Enable AI-generated summaries for emails, SMS, or even call notes – so users instantly get the key points without reading through long threads. Smart Note Suggestions While writing notes or tasks, AI could proactively suggest next steps or recognize context – acting like a helpful assistant in real-time. Relationship Insights Dashboard Let AI analyze communication frequency and sentiment across channels (email, SMS, calls) and score the strength of relationships to better prioritize outreach. Email Intent & Sentiment Detection Use AI to automatically tag incoming messages with labels like “Interested Lead”, “Objection”, “Support Request” or “Upsell Opportunity” – turning unstructured inbox chaos into structured CRM insights. These kinds of features could make GoHighLevel not just a powerful automation tool, but a truly smart CRM that actively supports users rather than just storing data. Happy to share more ideas or help conceptualize how these features could be integrated into the existing system. Let me know what you think! https://attio.com/product/ai

Would be great to have the native ability to send iMessages in CRM without needing a third party app that costs $1000/mo. iMessage increases response rates 2x and would be a great way for GHL to bring in additional revenue. Could charge agencies or subaccounts per line to add on the service.

I want to be able to switch sub-account timezones when daylight savings take effect and also when the clocks get back - both individually and all in a go (manually and also using an automated switch). I want clients to always consider the timezone in effect and not stick to one time all year so could this be made possible?