CRM

Would be great to have the native ability to send iMessages in CRM without needing a third party app that costs $1000/mo. iMessage increases response rates 2x and would be a great way for GHL to bring in additional revenue. Could charge agencies or subaccounts per line to add on the service.

Hi GoHighLevel Team, I’d like to formally request that you add VIN‑driven field/service‑operations tooling and job‑level profit tracking to the platform, similar in spirit to what apps like ShopMonkey, Orbis X, Urable, and Mobile Tech RX offer—but fully integrated into GHL’s existing CRM, marketing, and automation stack. Today, many auto shops, detailing companies, and mobile‑service providers are choosing those niche platforms because they provide: VIN‑driven, on‑job workflows with photo/document capture, damage logs, and in‑app job approval tied to the vehicle. GPS‑based route planning and map‑view scheduling , so mobile crews can cluster jobs and optimize travel without leaving the app. Job‑level profit reporting , where revenue, materials, consumables, and tech pay are tracked per job to show true margin. In‑app tech pay management (hourly, commission, flat‑fee) with pay logs tied to completed jobs. On‑the‑job payment processing (card readers, digital signatures, tipping) for mobile or off‑premise jobs. Inspection and recon workflows with checklists, before‑and‑after photos, and condition‑based pricing/estimates. I’d especially like GHL to add VIN decoding directly inside the calendar and customer/contact profile , so that when a business enters or scans a VIN, GoHighLevel automatically populates year, make, model, trim, engine, and body style right in the contact record and appointment. This would let teams instantly see the vehicle tied to the lead, job, or customer and use that data in automations, estimates, reminders, and job workflows—without needing a separate VIN decoder. These capabilities are not currently available natively in GHL , so teams in these verticals either stay on niche tools or build clunky workarounds with Zapier and custom fields. By embedding similar field‑operations, VIN‑driven workflows, and profit‑tracking features directly into GHL, you would: Capture a growing segment of auto, detailing, and mobile‑service businesses that already relate to GHL’s marketing and automation strengths. Offer a true end‑to‑end platform —from lead capture, to scheduling, to on‑job execution, to job‑level profitability and payout— with VINs decoded and visible right in the calendar and customer profile . Reduce churn, because customers would no longer need to juggle multiple systems for field work and reporting. If helpful, I’d be happy to provide a short list of specific use cases and workflows (e.g., “detailing job from lead to completed job with VIN decoding, profit tracking, and in‑app tech pay”) to help prioritize development. Thanks for considering this enhancement. I believe it would significantly strengthen GHL’s position in verticals where mobile teams and job‑specific, VIN‑driven operations are critical.

To develop an intuitive and efficient time registration system that integrates seamlessly into the daily workflow of employees, while providing advanced features for administrators to manage time entries, generate reports, and maintain data integrity. ✅ Time Registration and Management: ➕ Implement a user-friendly interface for employees to log working hours, overtime, materials, driving, and expenses. ➕ Provide options for employees to input time details such as start and end times, total hours worked, and lunch breaks. ➕ Include a reminder system to notify employees to complete their time entries before they are locked or deleted. ✅ Customization Options: ➕ Allow administrators to configure the system to require project association, task descriptions, and work type during time entry. ➕ Implement a system to restrict editing or deletion of time entries after a specified period (e.g., after 1 day). ✅ Advanced Time Tracking: ➕ Include features for quick time entry, such as automatic lunch breaks and fast-fill options for recurring entries. ➕ Provide the ability to set deadlines and enforce content requirements for time entries. Allow administrators to approve and lock time entries to prevent further modifications. ✅ Reporting and Data Export: ➕ Develop a reporting module that allows users to generate detailed reports based on selected criteria (e.g., date range, employee, project). ➕ Include filtering options within the report generation to refine data as per client needs. ➕ Enable the ability to download reports in various formats and send them directly via email from the mobile application. ✅ Additional Requirements: ➕ Mobile Compatibility: Ensure all features are fully functional on mobile devices, with an emphasis on ease of use for field workers.

Problem There is currently no way to flag critical account-level instructions for agency reps to see at a glance. Important information such as account disputes, payment arrangements, and special handling instructions gets buried in general notes and is easy to miss during client interactions. Proposed Solution Add a dedicated High Priority Notes section at the sub-account level that is manageable by Agency Admins and is visually distinct such as a pinned banner or alert indicator at the top of the account view so it is immediately visible to any rep accessing the account. Use Cases Active payment arrangements and due dates Account ownership or access disputes Special handling instructions such as restricting information sharing with specific individuals Accounts requiring escalation before any changes are made Expected Benefit This would reduce the risk of reps missing critical account instructions, improving overall account security, compliance, and client experience across the agency.

Under my profile, notification. please add a box for the channels so we can specify what channels the user wants to receive the notification if all the channels or a specific channel are shown in the picture below.

Currently, custom fields can only be connected to the contact object. It would be useful to attach custom fields to the sub-account user. For example, employee id numbers, license numbers, specializations/certifications, etc

Hi, there should be a way to prevent contacts from being created in our system from incoming calls, this is only for unknown contacts. Is this possible?

Route planning for service based businesses. Essentially allowing technicians to schedule their day going from job site to job site or house to house and plan their route for the day while also be able to be tracked by the owner to make sure they are actually at the job site. This can be used for any service based business. GPS Tracking, Job Photos, and Job Dispatch.

I own a residential cleaning company, and my CRM workflow depends heavily on property-specific data: addresses, square footage, pricing, access notes, service frequency, and seasonality. The issue is that many clients own multiple properties. A single contact may have a primary home, secondary home, lake house, rental, or seasonal property. When creating an opportunity, I should be able to select from that contact’s existing properties instead of manually re-entering the same data. The current setup forces redundant data entry across Contacts and Opportunities. That creates unnecessary admin work and introduces data integrity problems. If an address, square footage, or access note changes in one place but not another, I no longer know which record is correct. What is needed: Reusable fields across objects Lookup fields that can reference Contact data from an Opportunity Dynamic dropdowns that can pull from existing Contact values Multi-select support for cases where one opportunity involves multiple properties Field groups or folders that can be reused across Contacts, Opportunities, and Companies Example: If a contact has five properties saved, I should be able to create an opportunity and select the three properties that need service, without manually retyping their addresses and property details. This is not just a convenience issue. It affects accuracy, reporting, quoting, scheduling, and pricing analysis.

Create a drop down single and/or multi select field that would dynamically add or remove sub-account staff members and ensure their associated information is linked- employee ID’s, phone, email, profile photo (similar to how the service calendar staff selection dropdown works). Doing so would allow GHL users to add the dropdown to forms and surveys which would could be used to assign the appropriate staff member or notify the selected user upon submission. Additionally, it would eliminate manually adding or removing the staff member as they come and go from a company. Use Case 1: Door to Door Sales I have a door to door sales company with 20 sales reps. I make a form for internal use. As they knock on doors they can type in the home address, owners information, and select themselves from the dropdown list of sales reps which is dynamically populated/updated with the existing list of staff on the sub-account. Doing so assigns the contact and/or opportunity to them. When a sales reps leaves the company and are removed from the CRM, the drop down menu option for that person disappears- vise versa for adding a new sales reps. Current Scenario: We use affiliate manager with a funnel for 20 coaches to track their leads without needing to make unique forms and funnels each time. Affiliate manager recognizes the affiliate ID but elaborate workflows must be setup to setup conditions to assign the appropriate coach to the contact based on the affiliate ID pulled from the url parameters. Instead, allowing the user to select the coach they like from a dropdown that would then assign that user (similar to service calendars) would be much easier. We’d also be able to auto add commissions in affiliate manager once the coach signs the client after a consult call.