Critical Issue: Customers receive NO DOCUMENT when a refund is processed + Reverse Charge invoices are missing and must be added for EU compliance GoHighLevel recently added internal refund functionality. Refunds are convenient — but legally insufficient for EU/UK/DACH users. 🚨 1. Refunds in GHL create no customer document at all When a refund is triggered: Money is returned via Stripe/PayPal GHL updates the transaction status That’s it But no credit note / refund invoice / PDF is generated. This is a major compliance issue, because in the EU: A refund MUST be accompanied by a formal credit note document. A payment reversal without documentation is not legally acceptable. A refund alone is just money flow. It does NOT correct the accounting record. It does NOT correct VAT. It does NOT give the customer proof. It does NOT satisfy EU bookkeeping rules. 🚨 2. Missing: Reverse Charge invoices (required in the EU) On top of missing credit notes, GoHighLevel also does not support Reverse Charge, which is legally mandatory for: B2B services within the EU Cross-border EU transactions Non-EU entities invoicing EU businesses Intra-community services VAT-shifted digital services What Reverse Charge requires: A compliant invoice must include: VAT set to 0% The buyer’s VAT ID A mandatory legal note such as: “Reverse charge – VAT to be accounted for by the recipient.” Correct invoice totals without VAT Numbering & bookkeeping identical to normal invoices None of this is currently possible in GHL. This means: EU agencies cannot invoice other EU businesses correctly Intra-EU B2B transactions cannot be handled VAT rules are violated automatically Businesses must use external billing tools instead of GHL Payment flows in GHL are legally unusable for huge portions of the EU market ❗ Why this matters so much for EU users Refunds without credit notes → illegal accounting Invoices without reverse charge → unlawful B2B billing Customer receives nothing → no proof, no audit trail VAT is not corrected → financial risk Accountants reject GHL documents → massive manual work Users switch back to SumUp, Zettle, LexOffice, etc. GHL loses the entire EU payment market because of these missing features. ✔️ What GHL must implement to become EU-compliant A) Credit Notes for Refunds Automatically generated when a refund is issued: Sequential credit note number Reference to the original invoice VAT correction (net, vat, gross) Customer & company info PDF generation Automatic email delivery Document stored in the customer record Export for accountants B) Reverse Charge Support Invoice settings must allow: Zero VAT Buyer VAT-ID field Automatic reverse-charge legal note VAT-compliant totals PDF invoice generation C) Proper Finance Exports For accountants: Invoices Credit Notes Refunds VAT categories Reverse-Charge transactions All exportable as CSV/PDF.
