Ability to Control Email and SMS Notifications for Invoices
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Brac Wardlaw
The current invoice notifications are set where we have to send them to the customer via email and text every time.
Many clients, especially when those are triggered off hours late at night or in the morning, do not want those notifications via SMS. Sometimes, they get irate over them.
Right now we are forced to have both options enabled.
We need the control to enable email or SMS or both if we choose. This would make the system more usable versus workarounds like setting the DND for SMS for clients or removing their phone number all together so they won't get the notifications.
Also, the default templates need to be cleaned up. The language is strange how things are worded as is the grammar.
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Alex Berndt
Definitely need this please
J
Jun Pasion
Waiting for the update on this, too.
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Joseph Spinelli
This is absolutely needed. Very unprofessional to send out invoices at midnight to clients
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Shanna Raper
I'm surprised the invoice notifications have not been corrected almost two years after this post. It's mindboggling that we have no choice but to send both the email and the SMS or neither. We can't even choose the time when notifications are sent. They're going out at midnight for invoices with autopay enabled and invoices with a payment schedule. There is ZERO configuration for those invoice notifications, so no branding, no custom values, no preview (unless you test), no nothing.
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Mark Hoffman
I literally cannot believe how bad this is set up.
GHL forces you to text your customers for every invoice? Then they charge your for these ridiculous SMS?
I've received multiple complaints about this already and there's literally nothing I can do?
This is reason enough for me to start looking at other platforms. I can't be in a situation where I'm forced to SMS my customers. Just makes absolutely no sense.
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Julius Wiedemann
needed!
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Mariah | FG Funnels Support Team
Some users do not want to send a SMS automatically, but the system will not allow us to disable all of the SMS notification for invoices. It would be very useful to be able to disable these SMS notifications.
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Lisa - Online Solutions
SEE SCREENSHOT please... Can the settings either be in all sections...
OR
have a toggle list of which sections the hours apply to?
There should be someway to make it so contacts are not emailed & text messaged at all hours of the day and night.
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Shanna Raper
Lisa - Online Solutions Isn't this crazy?
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Jonathan Kuchera
Lost a client form the over notifications, this is NEEDED NOW!
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Andrew Davis
GHL just wants to profit off our SMS send volume. This needs to be changed.
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