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Reputation Management

Customer Sentiment Tracking
We need this yesterday. I've lost many opportunities to Ovation https://ovationup.com/platform/insights/ . They are now offering AI suggestions for implimentational fixes. Ovation also integrates with Toast (POS) seemlessly. This type of reporting would make our agency competitive.
2
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Enhancement
·
upcoming
Google Review Received Payload Includes Location Name or ID
The Google Review Received trigger is nice but for multi-location businesses it does not include the location. So I can pull total review activity out of GHL but I can't segment by location the review came from.
1
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Enhancement
·
upcoming
Review Balancing Support Custom Link
Right now Review Balancing only lets you balance between Google and Facebook. You don't natively support TrustPilot but we can offer it via the custom URL But we want to balance the reviews across Facebook and TrustPilot So if TrustPilot native integration isn't possible just enhance review balancing to support balancing it to the custom URL as well as the socials
3
·
Enhancement
·
upcoming
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