Live Chat / SMS Email Chat - Schedule
Be able to use live chat during business hours and use sms/email chat after business hours.
Live Chat - Calendar Link
Please make the calendar link that is shared in the live chat clickable. Currently it is not clickable users cannot schedule from the link shared by the Bot.
Pass Contact ID to Continue Chat
We want to be able to pass a contactID into live chat so we can know who is communicating with us and use the live chat in different ways internally
Be able to be notified by email/sms/slack when someone submits the live chat
Currently, there is no way of us being notified if someone submits the live chat. It would be great if we could set up so that an email, sms and/or (preferably) slack message is sent when someone wants to get in touch with us.
We want to be able to do a full takeover live chat so we can put it on its own webpage or in its own iframe
Live Chat - Agency Branding
Include Agency Branding for Live Chat! Powered By (Company Name and URL Link) Currently only available for the Chat Widget option, it's a great way to get referrals.
Smart Agent Assignment: Enhancing GHL's Live Chat Featur
Description: We propose an enhancement to the current live chat feature in GHL to improve user experience, particularly for businesses with multiple users or agents. Problem Statement: Currently, when live chat is enabled, all users in a sub-account can access and view conversations with live visitors. This can lead to confusion and potential conflicts, especially in sales, where agents have specific leads and contacts they are responsible for. Solution: Our suggestion is to implement an agent assignment feature using workflow automation. This would ensure that new contacts engaging in live chat are directed to the appropriate agent, eliminating confusion and conflicts among users. Benefits: Improved User Experience: Visitors will be seamlessly connected to the right agent, providing a smoother interaction. Conflict Prevention: By assigning chats automatically, conflicts over ownership of leads and contacts can be avoided. Efficiency: Agents can focus on their designated contacts, leading to more efficient and personalized interactions. Enhanced Productivity: Users won't need to sift through chats that aren't relevant to them, saving time and effort. Implementation Inspiration: We suggest taking inspiration from Go High Level's own support live chat, where visitors are asked a series of questions to identify their concerns and route them to the appropriate staff or agents. A visitor who is already assigned before must be redirected to his/her original user. Call to Action: We encourage all GHL users to support this idea by providing additional suggestions and voting for its implementation. Together, we can make GHL an even more effective tool for real estate practitioners and other professionals. Let's enhance the live chat feature and take our user experience to the next level! 😊🚀
Videos/Pictures/Audio/Mp3/selected files in general through live chat
Allow for videos/pictures/files to be shared through livechat via AI or in workflow. For example: I would like to automatically send a demo video through live chat when a possible lead asks my AI chatbot whatever trigger question.