Mark as spam in conversations
planned
S
Super User
Can we add this into the conversations? This will help solve contacts that are spams. If they are marked as spam then all their future correspondence including SMS, emails, and calls are filtered. By filtered: calls will not ring on our end, emails and sms will not show on the conversations tab but will be kept on the contacts hidden for database purposes.
B
Barton Murray
Recently, this has become more prevelant, being able to mark as spam across all sub-accounts 1 time strike your out instead having to look at each one separately.
Core Platform
planned
S
Super User
Core Platform do we have any ETA for this?
A
Aye Twenty
I am very much iinterested in a way to block spam called or robocall from my ghl.
Core Platform
Merged in a post:
Cold Email Inbound
M
Michael Hopkins
Receive cold emails directly into our conversations tab from contacts that we have never emailed before. This will get rid of the need for logging into a separate email. Couple this with all the triggers that can happen with an inbound cold email and we got lift-off.
HIGHLVL-I-552
Core Platform
M
Michael Lam
Seriously, this should have been a core functionality , DAY 0.
You can't call it a CRM if you don't let the End User send cold emails, recielve emails..etc. I get its good practice before sending a cold email, add it to your CRM, but something its faster to send the email first, introduce a new trigger that identifies the email is NEW to CRM, then create the contact as necessary.
D
Duncan MacLeod
Michael Lam Exactly. Spot on.
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Edward Kay
We have a problem that I believe is related to this issue.
New emails sent to our hello@domain.com are correctly routed through to our Lead Connector hello@lc.domain.com address, and appear in GHL conversations. (This routing is done in our Google Workspace config).
But this isn't sufficient.
Our separate billing software sends out emails such as failed payments with the from address as hello@domain.com. People then reply to these emails with important information, such as why they haven't been able to pay.
We need these replies to come into conversations. Having spoken with support (ticket ID 1184753) I've learned that GHL will not process these emails into conversations because they include the 'In-Reply-To' email header, and this header doesn't match an existing GHL conversation.
The impact of this is that we can't manage all communication with the customer in GHL, which is what we want to use the CRM for.
K
Keith1 Besherse
Edward Kay is exactly right. Multiple dedicated sending domains is great for outbound marketing vs transactional messaging. But all the replies need to show up in the Conversations tab or the purpose is defeated. And a copy of the outbound message needs to be there too as a record in case the customer calls to discuss the contents of the message.
Core Platform
Core Platform
Merged in a post:
Spam Emails Coming Through
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Lauren Petrullo
It's more-so just a spam email from someone who was able to obtain your domain or email. We can delete the contact so they do not show up. There is not a protocol in place I know of, to circumvent this.
I have contacts in my system that shouldn't be there.
Core Platform
Merged in a post:
Mark Call as Spam > so call reporting is cleaner
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Lianne K Shinton
We receive a lot of spam calls on one of our sub accounts. It affects the call reporting. If I don't grab a call because my phone screen is letting me know it is spam, I don't want it to affect my reporting. I'd like to mark the call as spam.
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