Reply to Email Address
under review
O
Oliver Rivers
I find it very confusing the way email replies are handled. We send from one domain and reply to is a completely different one. Would be very confusing for my clients.Please see how freshdesk and zendesk and all other major platforms handle it using mail forward.Additional benefit, the client has a copy of the email in his email account / ticket system.
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S
Scott Brennan
Yes! - This setup can be confusing for larger teams because all responses to workflow emails are directed to a single inbox. Ideally, replies should go to individual users, similar to how ActiveCampaign automations correctly 2 way sync with Outlook.
J
Jeremiah Vanderlaan
Please add the ability to set the reply-to email for each template. Also have this in the workflows for sending an email. Make sure it can be set with a custom value.
Thanks.
S
Sales & Marketing
marked this post as
under review
You can now configure your reply to address under email marketing campaigns to get the users reply to the same address.
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Eddie Jackson
Sales & Marketing why not in the email services? for each user?
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Keith Besherse
Sales & Marketing, what Eddie Jackson said!
Swadha Bhoj
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Mathew Clark
Sales & Marketing This doesn't help with emails in automations that use templates
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Keith Besherse
Sales & Marketing, https://ideas.gohighlevel.com/conversations/p/reply-to-email-address