Selecting SMS Phone Number in Workflow
in progress
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Christopher Sandel
Currently, you can select the name and email for the emails within the workflow, I think it would be ideal if you can select what number you want to have the automations go out as well. This way if you are working with clients that have locations with different area codes, we can provide the automation to fit that specific local area. Or even an additional option with the SMS action within the workflow.
Some clients prefer to have one subaccount with multiple pipelines instead of being in and out of multiple subaccounts.
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P
Prasoon Dadhich
in progress
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Keith2 Besherse
Prasoon Dadhich, THANK YOU!
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Jay Martin
Prasoon Dadhich how can this become in progress without having DND of SMS on a per phone basis vs the entire “channel” i.e the whole contact. What if one phone number of the client is stop, unsubscribe or a landline and you want to switch it over to their other phone. Should we not have that first before you start selecting which phone number of the contacts you can send messages too be it phone 2, phone, 3 up to phone 10 and if one of those numbers is dnd on sms that it moves to the next available one. Vs the entire contact being dnd on sms channel. Would love to have this but it seems a little cart before the horse ?
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Prasoon Dadhich
Jay Martin This will be a different feature. In this users will be able to select from which number they want the message to be sent. The user can select the number from the dropdown that will be made available in the Builder Settings
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Kameron Ivie
Prasoon Dadhich YESSSSS!!!!!
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Devin DiMartini
Prasoon Dadhich Will we also be able to select which number we want an SMS be sent out from in Automations - i.e. select a specific number to send the automated SMS depending on what workflow they are in?
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Eddie Jackson
any update on this feature enhancement? Prasoon Dadhich
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Prasoon Dadhich
Eddie Jackson: Yes this is WIP, trying to release this ASAP
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Andre Soares
Prasoon Dadhich Any ETA on this? I have clients in multiple countries and not having this feature makes it impossible to setup automated workflows.
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Prasoon Dadhich
Andre Soares We are targeting Oct end for this
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Keith Besherse
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Darren Skeats
In addition to this:
A secondary number should be a standard field for a contact - currently you cant add 2 numbers into forms unless you create a custom field.
This means you then have to manually update a contact number
e.g.
landline
Mobile
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Jason Zweigle
Agree 200%....!!!!!!
J
Jason Zweigle
100%
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Alicia Stanhope
This NEEDS to be an option, especialy since they don't have the logic set up to text/call from the relevant number on file for the contacts number you're texting/calling... it would be nice if the system could automatically detect I'm trying to text/call a +1 and use my number on file that matches that country code...
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Jay Martin
Alicia Stanhope Pallavi Kothari From the merge contacts into this post the solution I came up with works for both. You can then choose which phone number you want to text/call do automations with. If the phone number has DND for SMS on you can have it auto utilize the next additional phone etc.
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Alicia Stanhope
Jay Martin What is the solution?
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Jay Martin
Alicia Stanhope They have to build out the DND features on a per phone call and then per phone SMS basis. This way you can then do automations based on phone 1, phone 2, phone 3 etc. and do number matching when sending out SMS/Calls through automations. Which means they need to build out the DND features to comply with A2P regulations. If you can go reply in this post I have a full explanation in there on how it could be built out. https://ideas.gohighlevel.com/contacts/p/find-all-duplicate-contacts-and-then-merge
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Gabriël ten Have
That would 100% help. I don't even understand why you would buy multiple numbers if you can't have a different automation for each one. PLEASE HIGHLEVEL FIX THIS ASAPPPPPP
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Yousef Ahmad-OW
That's really help
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Yuri Galgani
I have three different phone numbers, but I’m unable to execute a separate workflow for each one. It’s crucial to have an option in the trigger to select which phone number initiates the workflow.
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