Add from number in sms workflows
complete
J
Joel Gonzalez
Right now, if you are sending a sms, you have one default phone number you set up in the phone number settings. it would be nice that in the workflows, send sms capabilities allows you select what phone number would you like to be used when sending them, same as when you are sending sms manually in the contact sections, you can select what from number you want to use.
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M
Muhammad Hilal Aziz
Question for anyone who has solved this in GHL.
We run a real estate outbound team on LC Phone. Reps make manual calls to leads from inside GHL. We hold multiple numbers per area code (roughly 10 on 765, 10 on 317).
Two things we are trying to do:
- Local presence: automatically dial a lead from a number that matches their area code (765 lead from a 765 number) without the rep picking it manually.
- Same number per lead: once a lead is contacted from a number, always use that same number on future calls so the caller ID stays consistent.
Is either of these possible natively in LC Phone for manual outbound calls (not just workflow automation)? Any way to area code match on outbound, or to pin a number to a contact so it does not rotate? If not, has anyone found a workaround? Thanks.
D
Divyam Bhadoria
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In the workflow settings you can choose different number for each workflow
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M
Marcin Chaszczewski
Divyam Bhadoria What about for each SMS in the workflow like we do for Email?
B
Brady Bell
Divyam Bhadoria This is not complete. You cannot pick from assigned user. Needs to be able to be set at the SMS level too, not just the workflow level. Just like email
D
Divyam Bhadoria
Merged in a post:
✅ Ability to select SMS number "From assigned user" in workflow actions!
I
Iver Aune
Please add ability to select "From assigned user" when selecting phone number in workflow actions!
D
Divyam Bhadoria
Merged in a post:
Ability to set a unique SMS sender # for each automation just like you can set the Email sender address
S
Samir Chibane
D
Divyam Bhadoria
Merged in a post:
Ability to choose SMS "from" phone number in campaigns
A
Ashley Blaesing
Would be helpful to be able to be able to choose from numbers in campaigns. With the current setup, if someone responds to a text, it comes from the "default" number which forwards to one person. But there are several instances where we don't always want the default number as the conversation isn't meant for that person.
HIGHLVL-I-1215
S
STS Team | Sole Moran
Is there any update on this?