B
Brian Del Terzo
I’d like to suggest a feature that allows emails to be separated based on the email address they are sent to, by enabling multiple inbound channels that can be monitored by assigned users.
For example:
Support Channel → Monitors emails sent to support@yourdomain.com
Sales Channel → Monitors emails sent to sales@yourdomain.com
Billing Channel → Monitors emails sent to billing@yourdomain.com
Each channel could have designated users who are responsible for handling emails within that category, improving efficiency and organization. This would be extremely useful for teams managing multiple departments within a single GHL account.
Additionally, this would likely be an important step in the consideration of enabling Email as a channel for Conversational AI, expanding automation capabilities and improving customer engagement.
Please let me know if this is something that could be considered!
Conversational Ai Discussions:
"'Right' now the conversational ai is only available for SMS, Facebook, Instagram. Can we add email as an option to this? https://ideas.gohighlevel.com/conversation-ai/p/conversation-ai-email-option"
"If someone sends an email to hello@mywonderfulagency they should get an entirely different AI persona than if they send an email to help@mywonderfulagency or hailie@mywonderfulagency. https://ideas.gohighlevel.com/automations/p/contact-replied-trigger-does-not-fire-on-cold-inbound-emails
https://ideas.gohighlevel.com/automations/p/customer-replied-trigger-add-a-separate-trigger-for-new-messages"