Voice AI Warm Transfer
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Randall Hudgins AGENCY
It would be great if the AI could route a transferred call back to the AI if the transferred call is not answered. The AI needs to listen if the transferred call goes to voicemail and then if it does go to voicemail it can return to the caller and take a message from the caller. The current capability of only transferring a call leaves too many customers upset that they get transferred to a voicemail
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Brian Del Terzo
For everyone following or supporting this request, there's an earlier, more established feature request covering warm transfers and what happens when a transfer is unsuccessful.
If this functionality matters to your business, please consider upvoting that request as well so we can demonstrate the combined demand to HighLevel's development team:
Enable Voice AI to make warm transfers
Hopefully HighLevel can consolidate these related requests so the community's feedback and votes aren't spread across multiple posts.
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Thomas Johnson
Please add this , its going to business owners personal voicemail. There has to be a way for it to see if it went to their voicemail and they didnt answer
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Mark Persaud
This is DEFO needed.
There's another post about this here -
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Tarun Bathija
Agreed - even when not transferred to a voicemail - It is a very abrupt transfer - sometimes it's so in a rush to transfer it doesn't even finish it's sentence and sends the call over.. It's a harsh throwing of a call, not a transfer lol