Ability to Assign Multiple Phone Numbers to a User
R
Rich Warren
Can we get the ability to assign multiple phone numbers to a user without having to give account admin rights. Our users call into multiple states and it is a pain to ask the account admin to change outbound dialing number every time they call to a different state.
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S
Sales & Marketing
Merged in a post:
Assign 2nd Phone Number In Staff Profile
T
Tonie Konig
My client has multiple sales people with more than 1 phone number as users but currently there is only 1 slot to assign a phone number which prevents my client from being able to use Assigned Data Only because only the assigned number is then available in the user account, so we cannot assign data to users which creates a privacy risk to the the admin/employer and other users, please can we assign more than 1 phone number to a user?
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S
Sales & Marketing
Merged in a post:
Allow Multiple Phone Numbers for Users With "Assigned Data" Access
B
Blake Newton
Currently for users with "assigned data only" access you can only assign one phone number for them to use. The other option is allow access to "all records" then the can outbound call from any number within the sub-account.
For any company who wants to provide a user with multiple numbers this is extremely limiting. We have reps calling different states and need local numbers for customers to pick up the phone. There are a number of other use cases but it is quite problematic.
There are two solutions:
- Allow users to be assigned multiple numbers via admin panel.
- Allow users access to all numbers without requiring access to all records.
S
Sales & Marketing
Merged in a post:
Shared phone numbers for multiple users
B
Brian McCann
Some businesses have common departments where they need to share a common email and phone number (sales, support, info, etc.). Right now, there is no way to have a number that is shared by a whole team or is shared by multiple members of a team.
E
Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
Our clients ask about this constantly. Most of them come from traditional phone systems where the main line rings everyone or cascades to different people when busy. Having to give each team member a separate number feels weird to them.
R
Ricky Gordillo
I really need this to be able to move all my operation to GHL from Ring Central and to be able to expand
J
Jay Martin
Pallavi Kothari Core Platform - Very similar to allowing users access to multiple phone numbers and also being able to assign multiple users multiple phone numbers.
Looks like a lot of people want similar functionality so this would put votes from 67 + 10 + 52 and total of at least 129 votes now
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Jay Martin
Pallavi Kothari Core Platform This is what I just tagged you in as well. This is big for non agency users.
J
Jay Martin
Pallavi Kothari Core Platform This is big for lots of non Agency users - which is why limited feedback I would assume
B
Ben Vickers
Furthermore, as I've learned with my support interactions, there is currently no way to have a single number take multiple simultaneous incoming calls and have them redirect to other LC phone numbers when the first number (ie thge first office line) is busy.
We cannot redirect when busy to other LC phone numbers. Its not possible.
This is a very common office phone setup that HighgLevel currently cannot do.
If this one thing was fixed - ie allow cascading redirection when busy to a second / third / fourth etc LC phone number it effectively solves this common configuration request for big offices.
S
Sara Talbert
we call government agencies and many contacts share the same phone number. We need to be able to have that functionality in the system to allow contact records to have the same phone number.
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