Shared phone numbers for multiple users
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Brian McCann
Some businesses have common departments where they need to share a common email and phone number (sales, support, info, etc.). Right now, there is no way to have a number that is shared by a whole team or is shared by multiple members of a team.
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B
Ben Vickers
Furthermore, as I've learned with my support interactions, there is currently no way to have a single number take multiple simultaneous incoming calls and have them redirect to other LC phone numbers when the first number (ie thge first office line) is busy.
We cannot redirect when busy to other LC phone numbers. Its not possible.
This is a very common office phone setup that HighgLevel currently cannot do.
If this one thing was fixed - ie allow cascading redirection when busy to a second / third / fourth etc LC phone number it effectively solves this common configuration request for big offices.
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Sara Talbert
we call government agencies and many contacts share the same phone number. We need to be able to have that functionality in the system to allow contact records to have the same phone number.
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Brandon Lee
Even better, allow caller ID to display the Users Name
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Brandon Lee
Assign Number to Users for Caller ID