Option to stop leads from booking an appointment if they have a current confirmed or requested appointment
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JT Broughton
I have a problem where leads are booking multiple appointments back to back. This is prematurely filling the calendar and not allowing for other leads to get a slot. What would be great is if the lead already has an appointment that is confirmed or requested we had the option to have the widget would not let them submit for another and rather give them a message saying they already have an appointment.
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S
Sales & Marketing
Merged in a post:
Prevent Double-Booking
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Christie with Rick Pino
We are having some issues with clients double-booking themselves. I have 2 ideas: 1. A notification (on our end) if a client with the same phone or email address has booked but already has a call on the calendar // 2. The possibility of an automation if a client already has a scheduled call to send them a SMS to say "looks like you already have a call scheduled with our team, do you need to reschedule?"
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Philippe Brouillard
Ya, I would love to cancel the previous appointment automatically and then send a personalize email explain this to the person.
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CCE Operations
Duplicate reuqest - https://ideas.gohighlevel.com/scheduling-calendar/p/prevent-double-booking
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celver Putian
Please check this one. Issue with regards to Double purchases. This is a critical issue that may cause stripe shutdowns due to chargebacks and disuptes.
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Brian Del Terzo
These changes would go a long way in reducing confusion, especially for return clients or people re-engaging too close to their already scheduled time.
We recently had a situation where our AI bot successfully booked a time with a lead, but when she messaged us again shortly before the meeting, the AI Employee didn’t recognize her upcoming appointment and tried to schedule/reschedule her - causing confusion and unnecessary back-and-forth.
We’d love to see this request expanded to include calendar recognition inside AI conversations, so bots can:
Reference an upcoming booking
Skip the scheduling flow if one exists
Offer rescheduling only if the user requests it
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Raymond Strippy
How does this not already exist
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Boy Leushuis
You are right. The go high level team should just add a function in the calendar where you can toggle on: Prevent double booking.
And that the person is only able to book on this calendar again after their current appointment date is in the past.
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Geri Nagy
I would like to make this as a Prio. Double bookings happen from the same calendar and easily reproducible. Haitham Rubaidi
In our case we are running Webinars weekly and people from the Webinar booking Sales Calls in our Gohighlevel calendars.
We post the Book a call action in the Webinar and 10-20 people at the same time go to the Calendar to book a call.
Then what happen is if two or more people select the same date/time or overlapping time and hit schedule more less at the same time both meeting is confirmed and goes into the calendar as double booked slots.
Here is a loom what we did.
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Haitham Rubaidi
this is true
Christie with Rick Pino But this is because sometimes people book wrong time accidently then they book again
to solve this right now i suggest adding 2 buttons (custom values to text works) to the email
1 for cancelations {{appointment.cancellation_link}}
1 for reschedule {{appointment.reschedule_link}}
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Ahmed VA
Haitham Rubaidi
I understand that we are displaying two buttons for appointment management - one for cancellation and the other for rescheduling. However, in a different scenario, if the user needs to contact the same date & time for a future event, what options do we have available for them to prevent double booking?
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Greg Preston
Yes. Eliminating leads from booking multiple appointments would be great. Even more important would be the ability to set parameters on how frequently existing customers can book appointments. For example, say a Chiropractor sells a membership that includes 1 visit per week. If a booking link is shared with all patients, the calendar settings should be able to prevent any given user from having more than 1 appointment scheduled in a week.
Without this, patients would be able to book multiple appointments on the calendar, and even if they only show up to 1 of them, they are taking up other slots on the calendar and preventing other patients from booking those. If they system recognized the patient already had an appointment that week it would be ideal to allow them to edit / reschedule the existing appointment and prevent booking further appointments that week.
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