Prevent Double-Subscriptions & Double-Purchases
under review
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Isabel Mioch
We are having issues with clients double-purchasing and signing up for the same main product or the same bump-order (subscription) multiple times. Solution: #1 - Don't allow the same email to purchase the same main product or the same bump-order twice. #2 - Notify us in case a double sign-up for a main product or bump order was initiated so that we can manually refund/cancel it.
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David Tatera
It's so bad, and happens so often, that I have our customer service team look at every single sale we make, so that we can initiate the refund for double billing, and let the customer know first. Ridiculous.
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Harsh Chhabra
under review
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celver Putian
Harsh Chhabra Thank You!
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Brett Murray
Harsh Chhabra - Thanks Harsh. This one really needs attention.
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Rob Ballentine
This needs to happen. Too many double charges and loss in time and refund fees
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celver Putian
Core Platform Hey team, could we please get an update on this? The ongoing issue with the Double purchase has been causing quite a few disruptions for us. Thanks
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Harsh Chhabra
celver Putian: We are aware of the problem here, and have suggested the right team to address this in their roadmap
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celver Putian
Harsh Chhabra Thank you!
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Scott English
We're having the same issue. like every 5th order ends up as a double. then we have to cancel one, which triggers our cancellation flow - huge headache
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celver Putian
Harsh Chhabra Hello, any updates on this please. You said, you will contact the Funnel team about this one. I haven't receive any updates from them yet neither from you. Thanks.
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Brett Murray
I’m seeing this happening as the order appears to be showing a 404 error in the site when the user clicks to buy. Then as they see an error the customer buys again but both transaction go through tripe within seconds or minutes.
This is a really bad issue for GHL and impact on Stripe accounts.
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celver Putian
Brett Murray Yep. I agree that this is a MAJOR ISSUE. This should be done.
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celver Putian
Harsh Chhabra Hello, how is it going? Just checking in. Please give it a nod please. We really wanted this feature. It will save stripe accounts due to chargebacks and disputes
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Chrissia Joy Peregrino
celver Putian Harsh Chhabra Sorry for the tag. But we need update on this please. It is really critical for our business. Thank you!
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Harsh Chhabra
Chrissia Joy Peregrino & celver Putian please book a call with me here https://speakwith.us/harshchhabra . We need to analyze this better to get to the root cause. As an implementation, we don't seem to allow double purchases.
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celver Putian
Harsh Chhabra Thanks! Already booked a call
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Bill Tenny-Brittian
Repeatedly, double purchases are charged for subscriptions and purchases. It might be the refresh rate on the server, but it happens for us with every new subscription and intermittently on regular purchases.
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celver Putian
Bill Tenny-Brittian Yes I agree!
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Chrissia Joy Peregrino
Bill Tenny-Brittian Yeah, we are having chargebacks and even disputes in our accounts!
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celver Putian
Penny Kelley, Wallace Hamilton Yousef Ahmad-OW Iver Aune Daniel Ndaya Michele Luminato Ishan Bansal Andrei Iosifescu Dr. Petra Rossi David Tatera
Keith Besherse Elisa Alex Rolland Nikki Webster Anthony Hunt Bynd MARKETING Mahad Said Q Bill Tenny-Brittian Nicky Kalliongis
Hello everyone! Can you share your experiences here please so that they will review this and and they will include it on their planned projects please. Please also share it to your colleagues and let them upvote it to gain tractions. Thanks!
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Keith Besherse
celver Putian I am not having this problem. But I agree it is important. Maybe you aren't having issues with Conversation AI; I am wondering if you don't think it is important...
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Brett Murray
celver Putiani posted above but I’m seeing this as a timeout or other traffic related issue. We are seeing decent numbers of duplicates.
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