Prevent Double-Subscriptions & Double-Purchases
under review
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Isabel Mioch
We are having issues with clients double-purchasing and signing up for the same main product or the same bump-order (subscription) multiple times. Solution: #1 - Don't allow the same email to purchase the same main product or the same bump-order twice. #2 - Notify us in case a double sign-up for a main product or bump order was initiated so that we can manually refund/cancel it.
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M
Marcel Hauer
Can confirm it happens often with Stripe and 3rd party payment providers like Amazon Pay or Klarna.
People get error messages from their 3rd party provider, while confirming their payment and then pay again.
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celver Putian
Harsh Chhabra. Any updates in this please would help. Thank you
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celver Putian
Harsh Chhabra Any updates please?
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celver Putian
Updates please?
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celver Putian
Harsh Chhabra Any updates please?
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David Tatera
Total mess... I can't believe it takes this long.
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celver Putian
David Tatera Can you help me followup with this please?
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David Tatera
celver Putian I have spoken to them, told them, what else can I do?
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celver Putian
Harsh Chhabra Any updates on this please?
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Chrissia Peregrino
celver Putian Harsh Chhabra Updates on this please? Quarter 3 is the deadline as you have said. Thank you!
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Harsh Chhabra
Chrissia Peregrino celver Putian Getting back here with the update on this one. We have a two step approach to solve the problem here. I'll be getting back here with progress update in this week.
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celver Putian
Harsh Chhabra Yes please. Badly needed this one.
CC:
Ben Omlid Farhad Moradi Brett Murray David Tatera Rob Ballentine Scott English
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celver Putian
Ben Omlid Farhad Moradi Brett Murray David Tatera Rob Ballentine Scott English Bill Tenny-Brittian Anoob Chandran
Hello Guys, can you help me escalate this problem please.
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celver Putian
Harsh Chhabra It was said that it will be implemented around Quarter 3. It is sept now. Thanks!
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Chrissia Peregrino
This is a really bad issue for GHL and impact on Stripe accounts. Harsh Chhabra
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