Trigger IVR from Ring Pool, not just individual phone numbers.
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Mariana Cimino
Allow for the IVR Trigger to select numbers in Number Pool instead of just the individual numbers in the account (See attached). This would allow a catch-all for all tracking numbers in the account so they can be added to the IVR workflow.
Right now, the "Call Trigger" showcases the filtering functionality that is needed in the IVR trigger perfectly (Attached).
This would immediately enhance the powerful capabilities of IVR AND phone tracking in one swoop. Please please please!
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K
Kevin Alvarez
This is absolutely essential!!! Serious question....how is anyone actually appropriately measuring effectiveness of campaigns in GHLwithout this? I seriously want to know. Right now, we are having to use CallRail or WhatConverts for PROPER tracking, then pass the call data into GHL. This is kind of shocking. What is everyone else doing in lieu of this?
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Keith Besherse
Ability to specify user rotation. i.e Fred is on call Mon-Wed-Fri & Barney is on call Tue-Thu-Sat with each taking alternate Sun.
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Susie Sun
Yes please
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Titus Mulquiney
Definitely need this.
Also - this Idea should probably be merged with this existing one: https://ideas.gohighlevel.com/lcphonesystem/p/ivr-with-number-pools