Trigger IVR from Ring Pool, not just individual phone numbers.
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Mariana Cimino
Allow for the IVR Trigger to select numbers in Number Pool instead of just the individual numbers in the account (See attached). This would allow a catch-all for all tracking numbers in the account so they can be added to the IVR workflow.
Right now, the "Call Trigger" showcases the filtering functionality that is needed in the IVR trigger perfectly (Attached).
This would immediately enhance the powerful capabilities of IVR AND phone tracking in one swoop. Please please please!
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Rudy G Guerrero
The fact that we cannot ring multiple users with our number pools in GHL, like they allow you to do with static phone numbers is unfortunate. I literally just had to sign up for Call Rail so I can use their number pools and be able to ring multiple users while still getting all of my marketing session data. Please make this available GHL, would like to have all of my call data in one place.
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John Betterr
To get this functionality, the absolute best way to resolve it is to do the following https://ideas.gohighlevel.com/lcphonesystem/p/allow-call-forwarding-to-a-number-in-your-own-phone-system
This way...
1) hopefully GHL doesn't charge double minutes, that would be uncessary... so therefore it is a cost savings.
2) but FAR MORE IMPORTANT... for a product roadmap it is much better, because it builds on the vision to allow businesses to make GHL their phone system provider.
If you just make the number pool numbers available, you only solve one issue.. where as this other idea solves three all at once, while not forcing GHL to force all of its customers to go buy phone numbers or phone services form another company in order to make number pools work.
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Arthimos Khoury
Any update? we need this feature!!
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Kevin Alvarez
This is absolutely essential!!! Serious question....how is anyone actually appropriately measuring effectiveness of campaigns in GHLwithout this? I seriously want to know. Right now, we are having to use CallRail or WhatConverts for PROPER tracking, then pass the call data into GHL. This is kind of shocking. What is everyone else doing in lieu of this?
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Keith Besherse
Ability to specify user rotation. i.e Fred is on call Mon-Wed-Fri & Barney is on call Tue-Thu-Sat with each taking alternate Sun.
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Susie Sun
Yes please
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Titus Mulquiney
Definitely need this.
Also - this Idea should probably be merged with this existing one: https://ideas.gohighlevel.com/lcphonesystem/p/ivr-with-number-pools