Allow Call Forwarding To A Number In Your Own Phone System.
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Jason Hessley
Please remove the restriction on forwarding a number to another number in your account. The error says it "is to avoid call loops".
A call loop can happen even if the numbers are in different systems and calls can be forwarded to numbers in the same system without creating a loop.
This restriction seems ineffective and unnecessary.
It would be helpful sometimes to be able to forward calls from one number to another in the same account.
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Ronak Jindal
Hello Jason Hessley John Betterr Maitri Deb, I understand that call loops can happen with external subaccounts too. Curious to know what you want to do by transferring calls to phone numbers within your subaccount?
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Jason Hessley
Ronak Jindal There are plenty of scenarios where transferring calls within your own account makes just as much sense—if not more—than transferring to an external number. For example, if you have multiple teams already set up with different phone numbers, internal transfers allow you to quickly and seamlessly redirect calls to the right team or department.
All the typical reasons you'd transfer a call to an external number—such as specialization, availability, or routing preferences—apply just as well internally, especially if you're using GHL to manage all your phone operations.
When I originally explored this setup, my goal was to ensure that any inbound calls coming to the number used for outbound SMS messages would route directly to a specific Voice AI, tailored for that conversation context.
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John Betterr
Ronak Jindal Because businesses that use GHL as their phone system, should be seen as having no choice, but to forward tracking numbers to their phone system.
There are No external phone numbers in this situation because the call tracking system and the business phone system are both GHL.
So my question is:
Don't you want to sell both the phone system and call tracking?
Ronak Jindal
Jason Hessley I hear you. I'm adding this to our roadmap
Ronak Jindal
John Betterr I will explore call tracking and get back to you
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Maitri Deb
Please look into this idea on priority.