Allow Call Forwarding To A Number In Your Own Phone System.
J
Jason Hessley
Please remove the restriction on forwarding a number to another number in your account. The error says it "is to avoid call loops".
A call loop can happen even if the numbers are in different systems and calls can be forwarded to numbers in the same system without creating a loop.
This restriction seems ineffective and unnecessary.
It would be helpful sometimes to be able to forward calls from one number to another in the same account.
Photo Viewer
View photos in a modal
Log In
L
Luis Sanchez
This restriction is also placed on number pool numbers which makes that feature unusable when you just want to forward to CRM users and not an external number. I can't track call sources and have it populate in reports otherwise.
I
Ivo Arcytex
Create a workflow, add a IVR trigger when someone calls to a number, then add an step to transfer the call (IVR) and add the GHL phone number
M
Mike Lord
Move this up the road map! Super annoying how you can't pass a call between agents/users.
C
Chris Turley
Ronak Jindal Any update on this?
Adding additional insight on our use case. It seems like we're all wanting a very similar (if not the same) solution that will solve all of our slightly different use cases.
My clients have transitioned to using the HL phone system exclusively for convenience and so that all automation triggers/actions can be used that are phone related.
The missing link for me is to be able to use the "Call" action in a workflow so that when a lead comes into the system (through a web form, lead ad, or any non-inbound phone call source) I can ring a user on the HL phone system. Right now, this is not possible since the "Call" action can only ring an external number that's defined at the assigned user level or business settings. It's critical for 'speed to lead' to ring the sales person so they can get on the phone with the new lead asap.
The "Call" action needs to be modified to be exactly like the "Connect Call (IVR)" action or the "Connect Call (IVR)" action needs to be modified to allow for use without a "Start IVR Trigger" trigger in a workflow.
If I'm understanding Jason's, John's, and Kikita's needs correctly, this would solve their needs as well.
Photo Viewer
View photos in a modal
K
Karston Fox
Chris Turley I hear you. We expect to allow fowarding calls to CRM numbers by the end of August.
C
Chris Turley
Karston Fox Any update on this?
N
Nikita Kovbasa
Yes, my scenario is that I have the number that we are using for outbound calls and inbound calls from all sources, but I want to separate calls from Google Ad and be able to track them separately, but they still need to go to that main number so the person can answer. Right now, basically, the pool number feature is not working for us because the only way to use it is to set up and transfer to an external number
Ronak Jindal
Hello Jason Hessley John Mecham Maitri Deb, I understand that call loops can happen with external subaccounts too. Curious to know what you want to do by transferring calls to phone numbers within your subaccount?
J
Jason Hessley
Ronak Jindal There are plenty of scenarios where transferring calls within your own account makes just as much sense—if not more—than transferring to an external number. For example, if you have multiple teams already set up with different phone numbers, internal transfers allow you to quickly and seamlessly redirect calls to the right team or department.
All the typical reasons you'd transfer a call to an external number—such as specialization, availability, or routing preferences—apply just as well internally, especially if you're using GHL to manage all your phone operations.
When I originally explored this setup, my goal was to ensure that any inbound calls coming to the number used for outbound SMS messages would route directly to a specific Voice AI, tailored for that conversation context.
J
John Mecham
Ronak Jindal Because businesses that use GHL as their phone system, should be seen as having no choice, but to forward tracking numbers to their phone system.
There are No external phone numbers in this situation because the call tracking system and the business phone system are both GHL.
So my question is:
Don't you want to sell both the phone system and call tracking?
Ronak Jindal
Jason Hessley I hear you. I'm adding this to our roadmap
Ronak Jindal
John Mecham I will explore call tracking and get back to you
M
Maitri Deb
Please look into this idea on priority.