Transcription Automations in Workflows (ChatGPT)
M
Mario Pet
Would be great if we can detect a call has happened, especially under a specific tag or specific value in a custom field then take that call and transcribe it via Workflows/Automations (store it in a custom field or as note), and then use for example ChatGPT to create bullet points or to answer questions automatically.
So we can for example have ChatGPT ask the Transcription "Has the Customer said X?", then bullet point is created "Customer has not mentioned X"
Would be great to create bullet points of the call and send it to my client before the customer shows.
If questions pile up would save considerable time for my ISA's to fill up fields. Thank you 🫶 (Would also maybe be more accurate and prevent human error)
Log In
S
Sales & Marketing
Merged in a post:
Access Call Recording in Workflows
E
Ed Preble
It would be valuable to access recorded calls from a workflows. This would allow the recording to be emailed, transcribed, saved to cloud, or forwarded.
F
Farhad Fallah
yes, very helpful feature. looking forward to it
D
Dylan Amey
We would love to see this implemented asap!
With transcripts being fed into workflows we unlock a whole new level of value opportunity with customised follow up sequences based on the occurrences in the call.
Can we please get the transcripts as a custom field or something that we can reference in workflows in combination with things like GPT this would be a gamechanger.
N
Nic Hossfeld
call status completed trigger - then you can use {{message.attachments}} anywhere in the workflow
C
Clifford Paulick
They released Call Transcriptions on May 3: https://ideas.gohighlevel.com/changelog/call-transcriptions-and-other-enhancements
So this is like
selective call transcriptions
Michael Garcia
Clifford Paulickdo you know if there is a way to reference the transcript in a workflow?
C
Clifford Paulick
P
Pankaj Gupta
Just the ability to have transcribed calls would be great.
N
Nic Asher
Pankaj Gupta this exists
N
Nawab Baloch
Nic Asher can you point me to the service link?
N
Nic Asher
Nawab Baloch search their help files - takes 2 secs
N
Nate Lasko
Yes!!! Everyone please upvote this one! Even if we have to export them with a webhook to Make.com or Zapier I desperately want to be able to transcribe, summarize and rate calls and create actionable next steps for our sales teams. Especially for our guys in the field who make calls while driving and cant take notes, this would be huge! Come on GHL this is a no brainer! Everyone will use this feature