Transcription of Recorded Calls
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Connor Corkrin
We are looking to have inbound calls to the Twilio numbers transcribed (written down in text) and then added to the "Notes" in an opportunity. This will allow our clients to be able to reference the call and better determine if it is a Good Lead, Bad Lead, or if a Sale was made, etc. Twilio has Call Transcription services, however after speaking to them they do not have a native integration to pull the audio recording from HL. After speaking with Javier today, it seems HL does not have this yet either. Would LOVE to see this as a rapidly developed feature, I know it would be game-changing for us, and would add tons of value for anyone that records calls with HL.
HIGHLVL-I-3049
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A
Alex Mister
Would love for it to be an automation. Here is this idea: https://ideas.gohighlevel.com/automations/p/call-transcripts-automation-ai
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Jonathan Mooney
Yes! I am trying to pull transcripts to generate call summaries. this is a necessity!!
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Ulrich Jørgensen
Transcription is already available, but please add multi language support....
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Clifford Paulick
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Clifford Paulick
Let's combine our votes onto https://ideas.gohighlevel.com/lcphonesystem/p/call-transcriptions
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Clifford Paulick
Connor Corkrin now that call transcriptions are out, I think it best this feature request be directed to making that transcription available to workflows - such as a trigger for New Call Transcription - then you can do whatever you like with it like create a Note, send to OpenAI for analysis, or whatever else.
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Matthew Miller
Totally! What a time saver that would be. And even cooler if we could capture the transcription and SMS it to ourselves or our users.