IVR needs to ring in-app users instead of forwarding to an outside number.
C
Clay Toma
I want the ability for the IVR to forward to the users leadconnector app instead of having to forward to a number outside of GHL. Let's keep everything in GLH! :)
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S
Sales & Marketing
Merged in a post:
IVR connect to user on Desktop or Mobile app
E
Ehab Ghabour
Connect Call (IVR)
The "Connect Call" action only enables users to transfer an ongoing call to another number (cell phone) should also forward to desktop or mobile app similar to the current call forward
K
Keith Besherse
Ideas Board Finds: inbound call transfer, https://youtu.be/oFCA7hwcYUo
S
Sophia Yanga
I found a work around for this - add a phone number for the user, select "My phone number" for all the call settings then save. Then delete the phone number and change the call settings to "Web App", save the settings, refresh your workflow and you should be able to select that user in the "connect call" to web app. Not sure why this works but it does! Hope this helps.
Autopilot
Merged in a post:
IVR calls not able to foward to user
J
Josh Henry
Calls received inbound through the IVR workflow do not forward to a user when selected as a workflow action. It will forward the call to a user's cell phone if a number is provided, however I would prefer this go to the preferences as setup in the User Call and Voicemail settings. Doesn't seem to be any work-around to this.
B
Bridgette Hannigan
Agreed, this is very needed
K
Keith Besherse
Option to use a Custom Value as the call connect number. I could then use another workflow to change which user's phone gets the call.
K
Keith Besherse
K
Keith Besherse
Web App or LeadConnector mobile app is set in My Staff.
Team member > Edit > Call & Voicemail Settings.
Ronak Jindal
Merged in a post:
Connect LC Phone with IVR
S
Stuart Gelin
Right now there's no way to transfer a caller from the IVR menu to an LC phone number in the web or mobile app. You can only forward to an outside number meaning that a business has to have a separate phone system. If we could forward directly to LC Phone it would be a big step towards making GHL a replacement for something like RingCentral and increase the value proposition.
A
Anthony Mitchell
There is a work around for this if you assign the number to a user and then in the IVR workflow choose to forward to a custom number and manually enter the users inbound number that is assigned to them.
S
Stuart Gelin
Anthony Mitchell That still caused a loop. This is actually fixed now though. they just haven't marked it as completed yet.
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