IVR connect to user on Desktop or Mobile app
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Ehab Ghabour
Connect Call (IVR)
The "Connect Call" action only enables users to transfer an ongoing call to another number (cell phone) should also forward to desktop or mobile app similar to the current call forward
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S
Sophia Yanga
I found a work around for this - add a phone number for the user, select "My phone number" for all the call settings then save. Then delete the phone number and change the call settings to "Web App", save the settings, refresh your workflow and you should be able to select that user in the "connect call" to web app. Not sure why this works but it does! Hope this helps.
Canny AI
Merged in a post:
IVR calls not able to foward to user
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Josh Henry
Calls received inbound through the IVR workflow do not forward to a user when selected as a workflow action. It will forward the call to a user's cell phone if a number is provided, however I would prefer this go to the preferences as setup in the User Call and Voicemail settings. Doesn't seem to be any work-around to this.
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Keith Besherse
Option to use a Custom Value as the call connect number. I could then use another workflow to change which user's phone gets the call.
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Keith Besherse
Web App or LeadConnector mobile app is set in My Staff.
Team member > Edit > Call & Voicemail Settings.
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Jonny Allen
YES - we're trying right now to push the call through to the same number that was already called, but if we enter that number (it's a lead connector number) into the "custom number" field, it automatically creates a call loop and never gets past that step, just restarting from the beginning of the IVR again and again.
And when we use a DIFFERENT lead connector number in the Connect Call step, it doesn't allow the phone to ring and then continue on in the workflow. Instead it rings voicemail if nobody answers, which we don't want.
This feature would be amazing if somehow we could push or patch the call into the desktop app instead of having to connect to a different number entirely. Really tough to field inbound calls while sitting at a desk and having to use the "Answer On iPhone" feature for example...
We're left without the use of call holding, call patching, and unable to know who's calling as well
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Tom Street
Totally agree. We are having to use Google Voice because our call handlers do not have physical phones (cell or desk phones). It’s would be a real game changer for us. Please implement.
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Alex Asher
This does not forward to LC mobile app or Desktop. It will only go to the users forwarding number. I hope you come out with a fix soon to forward to LC app. That would be huge!!