Call Whisper to IVR | Voters

Call Whisper to IVR

Eldar Cohen

We need call Whisper feature to be added to the IVR workflow currently it seems that it's only available without the IVR

January 31, 2024

Joe Costa

I want to be able to set up tree press 1 for sales , press 2 for support , 3 for accounts payable. And when call is transferred a whisper what they pressed. Caller pressed 2 , I pick up the phone and a whisper "support"

Chris Forsey

Just setup IVR for the first time and the client is asking how to turn on the call whisper and call connect feature. Didn't even realize until now that for some reason those features are not available when using the IVR. HighLevel Support any update on if and when this will be available?

Yohay Ben Itzhak

i cannot wait for this. did anyone port their number to Twilio?

Keith Besherse

Also, Whisper is not part of the Call transfer for Voice Agent.

Keith Besherse

Separate the billing for phone purchase and usage to allow different markup rates depending on use case.

https://ideas.gohighlevel.com/lcphonesystem/p/separate-rebilling-of-phone-and-phone-usage

Tony Juays

Keith Besherse I see what you did there! :-)

Keith Besherse

Tony Juays too subtle?

Tony Juays

Keith Besherse it’s actually a good idea.

Daniel Bennett

How long this THING will take to add to the IVR

WTF!!!!

Anthony Miano

Still sorely needed. IVR is so useful but without the whisper message and call connect feature our clients are starting to regress back to the standard phone settings. Srikanth Chellaboina , Chase Buckner , Varun Vairavan Do we have any updates or plans for this on the roadmap anytime soon?

Thank you!

Sean McMeen

Much needed!!

Dustin Miller

We need this ASAP.

Ashley DePiano

Please please please put this on the roadmap! You made it so that it is necessary to use Lead Connector instead of Twilio directly and now the Whisper is a feature that can't be used. It's really bad!

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