Is the Call Whisper feature something that’s planned for the Go HighLevel IVR anytime soon?

This functionality is extremely important for businesses managing multiple service lines. Being able to play a short whisper before connecting the call helps route and identify callers more efficiently—especially for teams using shared numbers and multi-department setups.

Currently, whisper works well for direct LC numbers, but it would be a big improvement if it could also be supported natively inside the IVR flow.

Would love to know if this is already on your roadmap or if there’s a planned release date.

https://ideas.gohighlevel.com/automations/p/add-whisper-option-to-ivr-tree-connect-a-call

https://ideas.gohighlevel.com/lcphonesystem/p/ivr-need-ability-to-play-whisper-message-on-connect

Just throwing my hat in the ring, having the ability to screen out a business call would be huge, as it stands I have to ether only show my business number so I know it's business and not who's calling, or just get the call and figure out which one it is.

Honestly a strange omission given the call forwarding does it.

There's got to be an update here? 108+ upvotes, 50+ comments, and hundreds of people asking for this in the Facebook Groups.

Shaun Clark, Varun Vairavan, Chase Buckner, Shivam HighLevel

We need to be able to add a whisper to the IVR

I have just started using the IVR workflows, and can't believe this feature isn't available as part of the workflow action for call connect - the amount of money we spend on the Highlevel call system in usage charges, only to have to deal with pure inconveniences like this is extremely frustrating.

I also find it crazy that this has been sitting in Ideas for 19 months so far. Any time I come across a critical issue or missing feature, and support suggests i create an idea for it, i take it as an insult because this is how they are responded to. Sales & Marketing please get this reviewed ASAP.

Please add this feature! We need to know where the calls are coming from. We have three different businesses!

This issue was raised in February 2024. We are now approaching the end of August in 2025, and this still hasn't been fixed. The entire IVR is pointless for our clients without having the call whisper function available...

What's going on team?

This is super important is there any update on this or workaround?

I want to be able to set up tree press 1 for sales , press 2 for support , 3 for accounts payable. And when call is transferred a whisper what they pressed. Caller pressed 2 , I pick up the phone and a whisper "support"