Multi-ring for phone tree
R
Rebecca Gonzales
Just like you can do multi-ring for regular phone numbers, I'd love to be able to forward the number pool to more than one number.
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K
Keith Besherse
Thanks Sales & Marketing, just to be clear. If the solution to both requests is the same I am fine with the merge. However, I think they are two different things. This request is for number pool. Mine is for Custom Value so the team can insert the number for on-call member in only one place (CV or a form) not in the Workflow.
S
Sales & Marketing
Merged in a post:
option to use Custom Value in phone number field of Call Connect action in IVR
K
Keith Besherse
As currently configured only phone number format is allowed in the phone number field.
This means we have to hard code our team members' phone numbers. Allowing the use of a Custom Value will give more flexibility.
Ticket Number #2716291.
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